The idea of the premium forums is to provide guaranteed response within a specified amount of time (24 / 48 / 72 hours), depending on your license / trial.
The fact that you have received a faster response somewhere else is surely positive, but this does not undermine the benefits of our in-house support service, and moreover, please keep in mind that foul language is neither tolerated here, nor does it contribute to a better cooperation and constructive conversation.
Finally, you may want to consider getting familiar with our documentation, which will spare you the need to ask questions, which are already discussed there.
Dimo
Telerik
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