Hello,
I am using Telerik Report Designer HTML5. I had made some graphs and deployed it on one of my websites. It had been working fine for quite a few months now. However, today, our hosting provider restarted the server and when I opened my website, all of the graphs on it started giving the following error:
Error registering the viewer with the service.
An error has occurred.
Incorrect value (null) deserialized. Make sure you are using CacheStorage inside single-instance application deployment only.
I have not made any changes/modifications to the Reporting. The graphs also display on my local environment, but it doesn't work on the server. Attached screenshots show error messages that are being displayed.
I would be grateful for your assistance.
3 Answers, 1 is accepted
Rank 1
I actually managed to solve this issue.
For anyone facing the same issue, the following two links helped:
https://www.telerik.com/forums/error-registering-the-viewer-with-the-service-c2c058bdfd4b
https://docs.telerik.com/reporting/knowledge-base/error-registering-the-viewer-with-the-service
Basically, permissions were not given on the folder that my report was trying to access. Hence, I changed the path to a new folder which has permissions and then built my code:
Storage = new FileStorage("C:\MyFolder"),Hope this helps.
Cheers!
Rank 1
Iron
Clear this folder.. C:\Windows\Temp\Html5DemoApp
That's ok!!
Rank 2
Iron
we have this on a Linux azure app service.
simply restarting the azure app service resolved the issue.
When in doubt reboot. I know that’s a pre-canned and IT guy response however, in this case, we did not have to change any code in the application.
I hope that helps anyone as a first step measure to troubleshooting this and other problems :)
Rank 2
Do you know of any potential root cause of it?
My service hosted on AWS also gets the same problem out of the blue. (Restarted and gone)
Hope we can prevent it :)
Hello,
Such a problem is known to occur when using FileStorage in production. This storage implementation is not recommended for such environments, and I would instead recommend either of the following:
- MsSqlServerStorage - See How to Configure an MSSQL Database Storage. It supports storage server-side locks to achieve inter-machine resources serialized access by its SQL Server transactions feature.
- RedisStorage - See How to Use Redis storage. It supports storage server-side locks to achieve inter-machine resources serialized access by its distributed locks feature.