Image Manager window broken

[George]

In the latest build, Telerik.Web.UI is version 2018.2.710.45, the image manager, media manager and few other popup windows open to the right size and then go 100% in hight or more.

Using Chrome, you can see this happening the ribbon sample in the product demos. Go to https://demos.telerik.com/aspnet-ajax/controls/examples/integration/ribbonbarandeditor/defaultcs.aspx?product=editor and then click Insert followed by Image Manager. You will see it open to the correct size and then grow in height when the contents are displayed.

In my project, it grows to 100% with a strange pink striped line at top and bottom, the online product sample goes even bigger than 100% (probably a skin thing).

On every build I get, I check the image manager to see what it is doing this time and if it working right since it gets broken all the time.

Please fix and TEST properly for the next build. I do not look forward to putting out my web app with this defect.

George

 

[Vessy]

Hi George,

I tested the ImageManager behavior in the linked demo but it is rendered properly on my side in all browsers:
https://www.screencast.com/t/b91LOvE0hY5b

Nevertheless, we are aware of a similar behavior when a page is rendered in high dpi monitors (found lately, but is reproducible in the previous versions as well). Can you take a look at the item and see if this is the issue that you are facing:
https://feedback.telerik.com/Project/108/Feedback/Details/255498

Regards,
Vessy
Progress Telerik

[George]

Yes, I use a high dpi monitor because I needed to fix a bug from a high definition apple Retina iPad screen a few years back (using Unity 3D). My second monitor is normal and the window works fine there, fails only the high dpi.  This problem was new to this build but I had seen similar ones before.

Personally, I would like the bug fixed instead of adding yet another workaround for a Telerik bug. Perhaps you need to purchase some new high dpi monitors for your QA and developer staff given these reoccurring problems and test on Apple Retina displays.  I have a high dpi display for that reason.

Thank-you for the help, it is still a bug that will appear on most Apple products.

[Vessy]

Hi,

Thanks a lot for the shared feedback, George - I cannot help but agree that such tests should be performed, so I have passed your words to our QAs who are responsible for the testing of the controls. As per the issue discussed here it is planned for our up-coming release (scheduled for the middle of September) so the fixed should be included in it.

Please, accept our apologies for any inconveniences this has caused to your work.

Regards,
Vessy
Progress Telerik

[George]

This bug is limited to Chrome browsers with browser zoom set to 100% or greater. This came from the defect report and I verified it on my system.

[Vessy]

Hi,

Thank you for the update, George - I will pass your findings to our dev team sot hey will take them into consideration when fixing the bug causing this behavior.

Kind regards,
Vessy
Progress Telerik