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Image and documents not loading on Telerik RadEditor (Intermittent)

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Jigar
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Jigar asked on 29 Aug 2018, 12:01 PM

We are using Telerik Rad-editor (Version: 2017.2.503.40) in our application. The Rad-editor control which we use looks like the sample you provided in "Save in database" link.
We are facing 1 issue while uploading image through Image Manager control. If we upload an image then we face 1 console error. Below is the description for the error.
ScriptResource.axd?d=WumqVucm-BTOpradDSIl6FwWq2Nf8yJ7sqq9-igzn7fhpcm7LMUuXAF__xzJt_PP7G8atwaBX_21lH9wtho_Q-JsnyL97IPmZiErbgIsKQvtmeYlHiL_GqtD3HsMVT9KS6u1-fBfjgRuY07t3m9OjNcjVdzCqYRpX7UHxymyD6WPAuy90&t=ffffffffad4b7194:5 Uncaught Error: Sys.WebForms.PageRequestManagerServerErrorException: An unknown error occurred while processing the request on the server. The status code returned from the server was: 500
Can you please provide us the solution/your suggestions please?

Thanks in advance.

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Rumen
Telerik team
answered on 31 Aug 2018, 08:34 AM
Hello,

Can you provide more information about your setup? Have you customized by any chance the Image Manager dialog, for example by:

Can you please also confirm that the upload directory has read/write and delete rights and the files in it are not readonly as explained in this article: An error like "... because the application did not have enough permissions..." occurs only in a production environment. How to debug the issue?

Please also check whether you have set the Mandatory Additions to the web.config.


Best regards,
Rumen
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