getting blank report screen

[Sandeep]

 Users are getting a white screen when opening reports. It is intermittent. Once it happens for one user it happens for others but not all

telerik report version is ; 16.1.22.622

[Dimitar]

Hello Sandeep,

We will need more information about the problem to be able to diagnose what causes it, but in most cases, it happens due to using a storage that is not suitable for the environment in which the Reporting REST Service is running.

You may take a look at the REST Service Storage at a Glance - Telerik Reporting article for more details on what storage to use in what scenario.

If further assistance is needed, we would need to see the following logs before making any further suggestions:

• Fiddler - The Ultimate Web Debugging Tool - Download Fiddler Everywhere | Telerik
• Trace - How to troubleshoot errors in ASP.NET Core projects - Telerik Reporting

Please verify that you are using a suitable storage and send the requested logs if further assistance is needed.

Regards,
Dimitar
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