Hi,
I have a web aplication (asp.net) that uses Telerik ASP.NET Ajax and Telerik Reporting componets.
One of web application's functionallity is generating PDF with Telerik Reporting component and return PDF document to user.
At the begining attempts everything is working OK, and pdf is generated fine (see attachment 'correct_pdf.jpg').
When I leave running my web aplication on IIS server for day or two, without restarting, I got strange PDF document. (see 'wrong_pdf.jpg').
As you can see, the space for the text is reserved correctly, but the text that should be inserted is not displayed all (only first few words of it) ???
[ I also enclose you document text.jpg that contains the whole text, that should be displayed in pdf. ]
Every further attampt after this one, with corrupted PDF, return also corrupted PDF... further more, if I export the same document to excel (my web application also support this functionallity) everything is OK ???
Does anybody got identical issues ?
Is there something that could be related to i.e. 'buffer size' or something similar ?
Is there any possibility that something is not OK in Telerik reporting or is more relevant that issue is related to the performance of server and application ?
Thank you,
Uros
I have a web aplication (asp.net) that uses Telerik ASP.NET Ajax and Telerik Reporting componets.
One of web application's functionallity is generating PDF with Telerik Reporting component and return PDF document to user.
At the begining attempts everything is working OK, and pdf is generated fine (see attachment 'correct_pdf.jpg').
When I leave running my web aplication on IIS server for day or two, without restarting, I got strange PDF document. (see 'wrong_pdf.jpg').
As you can see, the space for the text is reserved correctly, but the text that should be inserted is not displayed all (only first few words of it) ???
[ I also enclose you document text.jpg that contains the whole text, that should be displayed in pdf. ]
Every further attampt after this one, with corrupted PDF, return also corrupted PDF... further more, if I export the same document to excel (my web application also support this functionallity) everything is OK ???
Does anybody got identical issues ?
Is there something that could be related to i.e. 'buffer size' or something similar ?
Is there any possibility that something is not OK in Telerik reporting or is more relevant that issue is related to the performance of server and application ?
Thank you,
Uros
1 Answer, 1 is accepted
0
Hi,
You are the first one to report such an issue so we cannot tell what exactly is causing it. In order to troubleshoot the problem you can try the following suggestions:
Please, let us know the results of your investigation and if possible open a support ticket and send us a sample application so that can reproduce and investigate the issue locally. We will also need to know the OS version on which your application is running.
All the best,
Chavdar
the Telerik team
You are the first one to report such an issue so we cannot tell what exactly is causing it. In order to troubleshoot the problem you can try the following suggestions:
- Restart the web application and check the PDF file.
- Restart IIS and check the PDF file.
- Restart the operating system and check the PDF file.
- Check whether the problem appears after a certain amount of time, number of exports or after a specific action.
- Try to isolate only the PDF export to another application and check whether the problem will appear again.
Please, let us know the results of your investigation and if possible open a support ticket and send us a sample application so that can reproduce and investigate the issue locally. We will also need to know the OS version on which your application is running.
All the best,
Chavdar
the Telerik team
Q3’11 of Telerik Reporting is available for download. Register for the What's New in Data Tools webinar to see what's new and get a chance to WIN A FREE LICENSE!