I tried to use this sample, and unfortunately the image generated is blank. Can you help?
Lance | Manager Technical Support
answered on 05 Apr 2019, 03:47 PM
Generally speaking, the most common reason for a blank image is the UI element hasn't been rendered yet, or the size is not not what's expected. However, I cant be sure what problem that implementation has until we've directly debugged it.
As a test, give the UIElement an explicit Height and Width and make sure the UI rendered before performing the export.
So that we can give you the best support and determine an exact solution for you, can you please take the following steps:
1. Open a new Support Ticket here (you have a priority support license)
2. Provide the code that you're using and what exactly isn't working (if you can attach a runnable project that reproduces the problem, we'll be able to provide a solution more quickly)
We do try our best to answer all forum posts within a reasonable timeframe, however this is limited by available resources and workload. Whereas as Support Ticket carries a guaranteed response time. In addition, you're not able to attach a ZIP of the affected project to a public post, but you can attach it to a ticket.
Lance | Technical Support Engineer, Principal
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