Exporting Reporting have not data on Mac

[Chutchai]

Environment : 
- Mac OSX (Lion and Mountain Lion),
- Safari (Version 6.0 (8536.25)) and Firefox (15.0 Beta 3)  
- Silverlight Ad-On 5.1.10411.0 

no data when exporting

Please help,

Thanks,
Wit

[Petio Petkov]

Hello,

We have tried with Safari(v6.0.2) on Mac OS X(v10.7.5) and Silverlight(v5.1.10411.0) and everything seems to work correctly.

Could you please try to reproduce it with one of our online examples at your end?

In case that you experience the same issue with our online examples, please send us detailed steps to reproduce the issue locally.

In case that our online examples are exported normally - this means that there is something specific to your reporting solution. If this is the case, please open a new support ticket and send us a running project. Any additional information will be highly appreciated(e.g. screenshots, video etc.)

All the best,
Petio Petkov
the Telerik team

[jean-Marc]

Hi Petio,
the online example appears fine but I assume those are using the latest packages right?

I suspect this issue to be linked to http://www.telerik.com/community/forums/silverlight/general-discussions/telerik-silverlight-report-error-on-mac.aspx which was never really answered. I start installing Q3 2012 SL5 release, but I quickly realized our code needs revision to follow up with new/obsolete controls etc...so if we can avoid that road for now it would be great.

On our report itself note that they almost entirely done in the code behind, we use a template with header and details section which is often empty, pass all the column we want to the report, all dataset are created via a sep data layer lib and columns are created dynamically...our report libs included maybe 50 reports or so, only a couple actually shows data on mac...

Any advise, suggestion would be greatly appreciated...

How can I send you privately a file to help ?
Jim

[Stef]

Hello Jim,

Yes, the online demos use the latest release, thus if you need to test a specific version you can open the product folder for this version and go to the Examples folder, e.g. C:\Program Files (x86)\Telerik\Reporting Q3 2012\Examples for Telerik Reporting Q3 2012. In addition, please, try to isolate two reports - one exporting properly and one not exporting data, then upgrade them to check if the issue still exists.

If you need further help, please provide additional details about the reports structure and version. Even better open a support ticket and send us a runnable project illustrating the described exporting behavior.

Kind regards,
Stef
the Telerik team

[jean-Marc]

Hi Telerik Team and thanks for your answer...
Sorry have been pulled out on another project for a month and couldn't track this issue any longer...I now have solved this issue which was in fact not at all related to telerik reporting engine but related to mac way of handling timezone standard name ...this was creating a bug in our code where all our data timestamps couldn't be properly converted to user timezone...

thanks again for your help in this matter
keep on good stuff
Jim