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Export Toolbar Missing

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Darren
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Darren asked on 17 Sep 2009, 05:07 PM
My export toolbar is no longer visible on my html page.  I don't see a property for it and I don't know when it went missing.  What am I doing wrong?  Or is the export toolbar only available in a windows form app?

Edit:
LOL!  As soon as I posted about it here it reappeared...

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Darren
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answered on 17 Sep 2009, 07:07 PM
Okay, this seems to be a browser issue affecting IE7.  I'm consistently getting the toolbar in FireFox.  In IE7 it comes and goes.
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Darren
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answered on 17 Sep 2009, 07:37 PM
I'm looking at the source with the IE Developer Toolbar.  The toolbar is actually there but the div that it's in is only a pixel or so high.  I look at the parent td and it's only one pixel high.  What would cause that?
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Darren
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answered on 18 Sep 2009, 02:20 AM
I'm looking at the html and it looks like this:

<tr style="height:1px;">
<td><div id="ReportViewer1_ReportToolbar" class="ReportToolbar" style="background-image: url(/Telerik.ReportViewer.axd?name=Skins.Default.Background.gif&version=3.1.9.807&optype=Resource);">

In FireFox it's fine.  In IE7 it stays at 1px...  I guess there's probably some javascript to change it or something?


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Steve
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answered on 18 Sep 2009, 07:31 AM
Hi Darren,

The height attribute of the tr has nothing to do with the issue you reported. Can you try and explain what happens if you remove the DOCTYPE from your page - does the toolbar show fine? We have been reported with similar issue for IE8, but have not been able to replicate it on IE7. If still having problems, could you please send us the .aspx page with the viewer?

Regards,
Steve
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Darren
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answered on 18 Sep 2009, 02:17 PM
If I remove the doctype it shows in development.  This is the doctype I am using:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">



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Steve
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answered on 18 Sep 2009, 03:31 PM
Hello Darren,

Unfortunately this does not help much in replicating this on our end as our live demos use the exact same DOCTYPE and work fine on IE 7. Are you having problems with our live demos on your IE 7? If not, please send us the .aspx page with the viewer, so hopefully we would be able to track down what might be causing this.

All the best,
Steve
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Darren
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answered on 18 Sep 2009, 03:33 PM
This doctype works for me:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN" >
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Steve
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answered on 18 Sep 2009, 03:37 PM
Hi Darren,

We're glad that you found a less restrictive DOCTYPE that works for you, but still the one from your previous post is the default one used in Visual Studio, so we would appreciate if you could take some time to prepare a sample web page, where the issue is replicated on IE 7, so that we can investigate and fix it.

Regards,
Steve
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Michael Love
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answered on 15 Dec 2009, 12:31 AM
I am seeing this issue in IE8. Can you tell me what the resolution was?

Thanks, Mike
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Steve
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answered on 15 Dec 2009, 09:36 AM
Hello Michael,

We're aware of this problem and we're currently researching on it. For the time being please add IE7 compatible meta tags to your page, to force the browser to use IE7 mode.

Sincerely yours,
Steve
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Michael Love
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answered on 15 Dec 2009, 07:06 PM
Hi Steve,

I tried your suggestion and I found some strange behavior. When I initially load the page that I have the web report viewer on, I see the toolbar and when I view the source, I see the meta tag in my header as such: <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7"/>

But, after I hit preview to view the report, the toolbar disappears and I no longer see the meta tag (or toolbar) in my page source.

If I set IE8 to IE7 Mode, this all works fine.

My doc type is:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

Any ideas ?

Thanks, Mike
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Steve
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answered on 16 Dec 2009, 12:31 PM
Hi Michael Love,

We have not been able to reproduce the problem with the toolbar disappearance in IE 8 once we add the meta compatibility tag. Anyway, our developers have already found and fixed the original problem and the fix for it would be available in our next internal build.

Thank you for the understanding.

Regards,
Steve
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Michael Love
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answered on 16 Dec 2009, 03:52 PM
Thanks Steve.

When will the internal fix be available externally?

Mike
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Steve
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answered on 16 Dec 2009, 04:12 PM
Hi Michael,

We cannot engage with a specific date at this moment, but let's say a month's time would be a valid suggestion. If you cannot wait that long, and the workaround with meta compatibility tag is not working for your page, please open a support ticket and attach your web app/site there so we can review it and advise you accordingly.

Regards,
Steve
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Michael Love
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answered on 21 Jan 2010, 11:05 PM
Just getting back to this issue. I suspect I have the same problem as Darren when I run in IE7 compatibility mode as he is having when running IE7. What are your plans for a new external release?

Mike
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