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Error while installing Rad controls

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Yuvahere
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Yuvahere asked on 26 Jul 2010, 04:27 PM
Hi,

I have downloaded the trial version of the rad controls and tried installing the same in my home.

I face the following issue.

D:\Downloads\RadControls_WinForms_2010_2_10_713_trial.exe is not a valid Win32 application.

Attached the screen shot.

-Yuva

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Vassil Petev
Telerik team
answered on 27 Jul 2010, 10:17 AM
Hello Yuvahere,

Thank you for contacting us.

There are two possible reasons for this error to happen:
  • The installation file got corrupt during the download
  • The installation file was downloaded to a compressed folder and/or a temp folder which is compressed

To resolve the problem, log into your Telerik account and download the RadControls installer again. An md5 hash sum calculator can be used to verify the new download is not corrupt (the fciv utility is such a tool). Make sure to download the installation file to a non-compressed drive.


A bit off topic, we would also like to avoid double posting the same question in the support system (forums, tickets, etc). Using just one channel is enough to reach us, because we review absolutely all posts and reviewing several tickets with the same question slows our responses down. The double posts have been deleted to avoid further confusion. Thank you fr the understanding.


Sincerely yours,
Vassil
the Telerik team
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Vassil Petev
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