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Error when trying to add Rad Ribbonbar

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RibbonBar
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Yosi
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Yosi asked on 20 Nov 2008, 03:43 PM
Well, when I try to add the ribbonbar I get this message: RADError (External)
I am using Microsoft Windows Vista Ultimate Service Pack 1.
Also, I am using Microsoft Visual Studio 2005 with the RAD WinForms tools Q3 2008.

Is there any solution for this problem?


Thank You

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Yosi
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answered on 24 Nov 2008, 02:48 PM
Hey
Past 4 days and nobody answered... Can anybody help me to get RibbonBar Working?
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Martin Vasilev
Telerik team
answered on 24 Nov 2008, 05:02 PM
Hello Yosi,

Thank you for writing.

Unfortunately, the provided information is not enough to localize the issue that you are experiencing. From the error message I can guess that it is related to problems with the design time's dll of the Telerik controls. Please, try to uninstall the control suite, clear your GAC from any of Telerik's dll and reinstall the RadControls for WinForms pack again.

What are the steps you take when you get this error? Can you reproduce it every time?

Thanks.
 

Regards,
Martin Vasilev
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Yosi
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answered on 26 Nov 2008, 11:38 AM
I installed the Telerik WinForms, and when I tried to add the RadRibbonbar it shows an error. Then I uninstalled the WinForms and reinstalled them. Still, the problem didnt solve. what is GAC? Maybe this is my problem.
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Martin Vasilev
Telerik team
answered on 28 Nov 2008, 05:18 PM
Hello Yosi,

Thank you for writing.

GAC is Global Assembly Cache. You could browse the installed assemblies in the GAC by navigating to your c:\Windows\assembly directory. More information about GAC you could find in MSDN library.

Contact me again if you have other questions.

All the best,
Martin Vasilev
the Telerik team

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Yosi
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answered on 29 Nov 2008, 07:21 AM
I cleared the GAC. Still, there is the same problem when I try to add RibbonBar (and only the RibbonBar, the rest of controls are working fine).
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Martin Vasilev
Telerik team
answered on 02 Dec 2008, 08:32 PM
Hello Yosi,

Thank you for getting back to me.

Unfortunately, we are still not able to reproduce the described behavior. Please, send me a step-by-step description and project details on how you are adding the RibbonBar to the form. What of the following cases have you tried:
- adding RadRibbonBar to a standard Form via drag&drop from the toolbox
- adding RadRibbonBar to a RadControls ShapedForm via drag&drop from the toolbox
- adding RadRibbonBar to a RadForm via drag&drop from the toolbox
- by using the preinstalled Telerik RadRibbonForm template to create a new RibbonBar form

Please, let me know what exactly leads to the exception.

I am looking forward to your reply.

Greetings,
Martin Vasilev
the Telerik team

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Yosi
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answered on 04 Dec 2008, 04:35 PM
In all the cases you have mentioned, I get the same error: RADError (External)
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Martin Vasilev
Telerik team
answered on 08 Dec 2008, 11:04 PM
Hello Yosi,

Unfortunately, all of our efforts to reproduce this are unsuccessful. Please, let me know what exactly is your Visual Studio version. Also I suggest you to try the latest Service Pack release. It is available for download through your account and I recommend you before install it to clean the GAC as I described in previous post.

I am looking forward to your reply.

Kind regards,
Martin Vasilev
the Telerik team

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Yosi
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answered on 09 Dec 2008, 04:57 PM
OK.
I am using Microsoft Visual Studio 2005 with Service Pack 1.
I am using Microsoft Windows Vista Ultimate with Service Pack 1.
I am using Telerik WinForms 2008 Q3 with Service Pack 1.

Please, Please, help me in this problem.
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Vassil Petev
Telerik team
answered on 12 Dec 2008, 03:06 PM
Hello Yosi,

Thank you for the additional information.

Since we are still not able to reproduce the problem with the exact OS and VS versions that you have, we will need you to answer some other questions for us:
  1. Could you send us the exact steps you take before you get the errors?
  2. What other controls do you have on the form?
  3. Do you have any other 3rd party tools on your form? If yes, from which vendor?
  4. Do you have VS plug-ins which may interfere with the process of adding RadRibbonBar to the form?
  5. What happens if you create a brand new WinForms project and add RadRibbonBar to the form?
  6. Have you experienced this or similar errors with other 3rd party controls?
The answers to these questions will hopefully help us locate the issue.


All the best,
Vassil
the Telerik team

Check out Telerik Trainer, the state of the art learning tool for Telerik products.
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