Error creating report document on HTML5 viewer

3 posts, 0 answers
  1. UnstablePixel
    UnstablePixel avatar
    4 posts
    Member since:
    Mar 2019

    Posted 09 May Link to this post

    Im getting an "Error creating report document" error when trying to load the report on the published site.. it works just perfectly in local.

    i would like to know what should i do in order to get this issue solved.

     

    thanks in advance.

  2. UnstablePixel
    UnstablePixel avatar
    4 posts
    Member since:
    Mar 2019

    Posted 09 May Link to this post

    i forgot to mention that im using the lastest version of telerik reporting
  3. Silviya
    Admin
    Silviya avatar
    403 posts

    Posted 13 May Link to this post

    Hello,

    The error is most probably caused by expired ClientSessionTimeout. Please test using a greater value, but do not set it to infinity as the viewer's records will never be deleted from the cache storage which will affect the general performance. Note that the ClientSessionTimeout expires only if there is no interaction with the viewer for the set time, where each interaction extends the time. When the time expires, the page must be refreshed. There are workarounds like refreshing the viewer on a given interval or refreshing the whole page. 

    Best Regards,
    Silviya
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