Error creating report document on HTML5 viewer

[UnstablePixel]

Im getting an "Error creating report document" error when trying to load the report on the published site.. it works just perfectly in local.

i would like to know what should i do in order to get this issue solved.

 

thanks in advance.

[UnstablePixel]

i forgot to mention that im using the lastest version of telerik reporting

[Silviya]

Hello,

The error is most probably caused by expired ClientSessionTimeout. Please test using a greater value, but do not set it to infinity as the viewer's records will never be deleted from the cache storage which will affect the general performance. Note that the ClientSessionTimeout expires only if there is no interaction with the viewer for the set time, where each interaction extends the time. When the time expires, the page must be refreshed. There are workarounds like refreshing the viewer on a given interval or refreshing the whole page. 

Best Regards,
Silviya
Progress Telerik

[Baryalay]

Dear All,

I am facing this issue now, i don't know if anyone has got this issue resolved. Please share with me if there is a way to get it fixed.

Thanks

[Dimitar]

Hello Baz,

We are discussing this issue in more detail in a ticket but since other users may also see this thread in the future, I will write a short summary of my response here. Generally, the first part of the error message indicates that the Resolve Document request is failing.

The important part is the second one. In the screenshot attached to the main post, the second part of the error message indicates that the client session has expired and the suggestions that my colleague Silviya has mentioned should help in that scenario.

However, there could also be other cases such as the report document not being resolvable which is a pretty common one. That is most often a result of the report definition file not being at the searched location, issues with the data source of the report, or missing dependencies such as when the reporting engine is used within Linux/Mac systems - Using Telerik Reporting with .NET 6+ or Standard - Telerik Reporting.