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Do not favor quantity over quality!

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Felix
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Felix asked on 16 Feb 2012, 11:08 AM
Hi there,

a lot of guys are right: it seems to be neccessary to wait for the first service pack of a new Telerik version. :-(

This was the same procedure with ANY new version in the past... this is not a very good recommendation for the QA at Telerik, I guess.

You should not favor QUANTITY over QUALITY. It is very, very frustrating to find several new bugs in *existing controls* in every new release of the controls and to wait for the service pack for several weeks.

We tested the new 2012.1.0215 version in our current project (it uses several WPF controls from Telerik). And after some minutes of testing, we found 4 really severe bugs. Basic stuff, which worked totaly fine the 2011.3.1220 version...

So we had to switch back again (as allways).

Look at DevExpress (I worked with their controls for years in the past): they seem to have a much better QA than Telerik. I never had such problems with new bugs in new versions of WPF/WinForm controls at DevExpress.

Come back to QUALITY and good QA, guys! Your customers want to have stable and bugfree controls. Invest more in QA of existing functionality instead to produce more and more fancy controls for the kids in the block!

A very frustrated customer.

Felix Brückner
Normfall GmbH
Germany

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Hristo
Telerik team
answered on 17 Feb 2012, 05:57 PM
Hello Felix,

I am really sorry to hear about your frustration while upgrading your project. I would really like to offer you my apologies for all inconveniences caused.

Here at Telerik, we are trying to keep the balance between offering a lot of fixes, improvements, new controls and keeping the best experience with our products in existing clients’ projects. As it turns out, sometimes this is very ambitious – some bugs still slip through our QA process. I cannot agree that this is because we are putting quantity before quality. We are doing our best to deliver both. Everything new is delivered with the sole reason to fulfill clients’ requests. Of course, we will look again into this issue and will learn another lesson to be more careful and precise when adding new functionality.

As I already stated in your support thread, we rushed into finding the origins of the problems you faced. Some of them were fixed immediately and we are working on the others. I will keep you posted on our progress in the support thread. The fixes will be available in one of our next internal builds and you will be able to upgrade your project.

Once again, I deeply apologize for all the troubles.


Regards,
Hristo Maradjiev
Product Unit Manager
the Telerik team
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Felix
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answered on 22 Feb 2012, 11:34 AM
Hi Hristo,

we know that Telerik is doing a really good job in producing smart and innovative controls. That's not the point.

What we are asking for is a better QA for new releases. Take your time to test all controls and features thoroughly. It doesn't matter when this delays the release by one, two or three weeks. We (and certainly the majority of all your clients) will have great fun for waiting a little longer as long as we have the certainty that we will get no new and heavy bugs in existing controls with that new release over and over again. Because then, we would have to wait for the next service pack, anyway.  :-)

Best Regards
Felix

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