When a toolbar template is used, the included toolbar commands are ignored and only the template is rendered. In order to include the pdf/excel export commands, you should directly include their markup to the template.
E.g.
<a class="k-button k-button-icontext k-grid-excel" href="#"><span class="k-icon k-i-excel"></span>Export to Excel</a>
<a class="k-button k-button-icontext k-grid-pdf" href="#"><span class="k-icon k-i-pdf"></span>Export to PDF</a>
Regards,
Dimiter Madjarov
Telerik
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