Command to Message Server times out Error

[Sushma]

 Hi

 I have installed Telerik Test Studio on my windows laptop and i am trying to record a IOS app from IPAD connecting to my laptop. In IPAD i have Telerik Mobile Testing and the connectivity to IPAD thru Mobile Testing from Telerik Test studio is established on port 8082. The connectivity from test studio to IPAD is successful and I am able to view the connected device on my windows box.

However while I am trying to record the IOS application, I get an error msg saying “ Command to message server timed out” as seen in the attached screenshot below.
I have set the IOS time out and Message server details 
IOS USB Connect Timeout- 1000
Message ServerIP: ip address of my machine
Message Server port: 8084
Attached Screenshots of the error.

Wanted your help in understanding if TestStudio will work on Windows while connected to IPAD(communicating through Mobile Testing) or is there any workaround for the recording of IOS app navigation from IPAD.

Your valuable inputs are highly appreciated.

[Ivaylo]

Hello,

I am closing this as a duplicate.

Thank you for your understanding.

Regards,
Ivaylo
Telerik

 

 

[Vel]

The problem is solve or not 

 

[Nidzie]

Hi Vel,

I am facing the same problem but unable to find the solution. Can you please help?

Thanks and Regards,

Nidz

[Nidzie]

Hi Ivaylo,

I understand the above post is duplicate. Could you help me by redirecting me to the original post. I am facing the same problem and unable to resolve the error.

Thanks and Regards,

Nidz

[Ivaylo]

Hello,

Try changing the port of the message server and let me know if  you are able to connect.
Refer to the screenshot for more details.

Regards,
Ivaylo
Telerik

 

 

[Nidzie]

Thank you Ivaylo. The issue is resolved now.

Regards,

Nidhi

[Ivaylo]

Hello,

Glad to hear this has been resolved. 

I am closing this case.

Regards,
Ivaylo
Telerik

 

 

[Rich]

I am having the same problem. I checked my settings and they are exactly as you have shown in the screenshot. What else should I try? In addition, when I try to run the demo tests, they all FAIL.

[Ivaylo]

Hello,

Did you try changing the port? 

If you continue experiencing a problem please submit a new ticket/thread and provide more detailed information.

Thank you.

Regards,
Ivaylo
Telerik

 

 

[Vivek]

Hi I am facing the same problem and as per the solution in the above posts, i tried after chaning the Message Server Port, still getting the same error.

"Command to message server times out"

Please resolve my issue ASAP.

:(

[Kalyan]

Tried the solution said above but error didn't resolve. Same thing. Is somebody from telerik there to answer this?

[Kalyan]

Should the message server port and Device port should be the same?

[Nikolay Petrov]

Hello Kalyan,

To your last question - it depends on the type of connection you are using - for USB connection, the device port should be different than the message server port whereas for Wi-Fi connection the device should connect to a running message server and therefore use the message server's port and host.

Please, share the version of the product that you are using. It is recommended to upgrade to the latest internal build - 2016.2.824. 

Let me know if this solves the issue.

Regards,
Nikolay Petrov
Telerik by Progress