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Cannot load Web.UI.VsPackage

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Juanita
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Juanita asked on 02 Dec 2010, 01:27 AM
I have just installed the ASP.NET Ajax controls with Visual Studio 2010 on Windows 7 64bit. I did a complete install from the .msi package.

When I try to create any Telerik project I am getting the error:

Template attempted to load component assembly Web.UI.VSPackage version 2010.3.1109.0. This is the version that shows in the VS2010 extension manager. I have uninstalled it and downloaded it from the online gallery, getting the same version.

In my Telerik.../Bin40 directory the Web.UI.dll file is version 2010.3.1109.40, which is probably while it is not being found. Tis version is also in the GAC.

Also, I have no Telerik Menu but I have Telerik tools in the toolbox. I have followed the steps in the documentation that are documented for this problem but no success.

Anyone have any idea?

Thank you
Juanita

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Erjan Gavalji
Telerik team
answered on 02 Dec 2010, 10:25 AM
Hi Juanita,

Thanks for using our tools! I hope you'll find them useful.

Up to the problem:

To avoid misunderstanding I want to add a clarification first: The template looks for the Telerik.Web.UI.VSPackage.dll file, which is part of the VSExtensions. Its version should be 2010.3.1109.0 (as displayed by the message). The Telerik.Web.UI.dll and the Telerik.Web.Design.dll (located in the GAC) are the actual RadControls assemblies. Their version is 2010.3.1109.40, which is correct as well.

It seems that the Telerik.Web.UI VSPackage has failed loading by Visual Studio for some reason.

Sending us the log file of a Visual Studio start would help find the reason for the error. Here are the steps:
  • Start the following command through the Start menu:
    devenv.exe /Log
  • Once loaded, close Visual Studio
  • Start a Windows Explorer and navigate to the following folder:
    %appdata%\Microsoft\VisualStudio\10.0
  • Zip the ActivityLog.xml and ActivityLog.xsl files and send them to us by using a temporary support ticket (to keep confidentiality).

In the meantime, you could try the steps below to fix the error:
  • Close all Visual Studio instances
  • Start a Windows Explorer
  • Navigate to the [VisualStudioInstallDir]\Common7\IDE\Extensions folder
  • Delete the Telerik subfolder (if any)
  • Navigate to the %localappdata%\Software\Microsoft\VisualStudio\10.0\Extensions folder
  • Delete the Telerik subfolder (if any)
  • Start Visual Studio by running the following command: devenv.exe /resetskippkgs
  • Load the Visual Studio Extension Manager and re-download and install the Telerik Web.UI VSPackage

This way you will have the IDE cleaned from older Telerik VSPackages which might get failing for a reason and will only have the latest VSExtensions.

Let me know if that helps.

Kind regards,
Erjan Gavalji
the Telerik team
Browse the vast support resources we have to jumpstart your development with RadControls for ASP.NET AJAX. See how to integrate our AJAX controls seamlessly in SharePoint 2007/2010 visiting our common SharePoint portal.
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Juanita
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answered on 03 Dec 2010, 01:23 AM
Hi Erjan,

Thank you for your detailed response. I have tried your fix but this did not work. I also cannot find a file activitylog.xml, despite searching for all logs on the system. Could this file have a different name?

Cheers

Angie
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Erjan Gavalji
Telerik team
answered on 07 Dec 2010, 08:59 AM
Hi Angie,

You could try the following steps to get the log:

  1. Start a Visual Studio 2010 Command Prompt
  2. Run the following command:
    devenv /Log C:\VSLog.xml
  3. Close the VisualStudio IDE
  4. Start a Windows Explorer
  5. Navigate to C:\
  6. You'll find two files: VSLog.xml and ActivityLog.xsl, pack these to a zip file and send them to us, please, so that we check what happened.

Best,
Erjan Gavalji
the Telerik team
Browse the vast support resources we have to jumpstart your development with RadControls for ASP.NET AJAX. See how to integrate our AJAX controls seamlessly in SharePoint 2007/2010 visiting our common SharePoint portal.
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