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Cancel printing does not work in Silverlight report viewer

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Guillaume
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Guillaume asked on 03 Sep 2013, 08:22 AM
Hello
  
I am using Telerik Reporting for Silverlight. In the report viewer once the report is generated, I want to print it by clicking on the "print" icon in the menu bar on top of the report.
  
After clicking on that button the popup showing the progress for the print generation is displayed as expected. Both "print" and "cancel" work fine in most cases. However, when a report is "big" (here I have a 38 pages report as per the report viewer or enough data in the report to generate a 2MB PDF file if it helps), the increment of the percent in that same popup does not start right away. If I click on the "Cancel" button before the percents start to increase, the popup does not close as it would otherwise. The "cancel" button becomes greyed out and the printing process keeps going until it reaches 100%. Once the process is over, there is no choice but to print the report (the "print" button is no more greyed out) or close the whole report viewer as the "Cancel" button remains greyed out.
  
We are using Silverlight 4 and the version of Telerik reporting we are using is the 6.0.12.215. Let me know if you need more information for your investigation.

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Peter
Telerik team
answered on 03 Sep 2013, 12:42 PM
Hello,

This is a known issue that we have already fixed. In order to avoid it our recommendation is to upgrade to the latest official Telerik Reporting release.

Regards,
Peter
Telerik

Have you tried the new visualization options in Telerik Reporting Q2 2013? You can get them from your account.

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Guillaume
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answered on 04 Sep 2013, 04:06 AM
Hello Peter,

Thank you for your answer.
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