Blurry Images

2 posts, 0 answers
  1. Frank
    Frank avatar
    103 posts
    Member since:
    Mar 2012

    Posted 08 Mar 2018 Link to this post

    We have a number of report that have a company logo on them.  When it is on the screen it looks fine but when printing to PDF or to a printer the logo gets fuzzy.  I have tried a number of different thing to make it clearer.  I have resized it to almost the exact print size yet it still gets fuzzy.  The logo uses a very thin font.
  2. Silviya
    Admin
    Silviya avatar
    414 posts

    Posted 12 Mar 2018 Link to this post

    Hello Frank,

    It looks like an issue with the DPI settings of the machine. The report viewer is designed to work correctly with standard DPI settings. 
    Please check the machine's DPI settings and reduce them to the standard 100% magnification - How to Change your DPI Scaling Level for Displays.

    In case the issue still persist, please open a new support ticket with more information and/or attached sample report definition that demonstrates the problem.

    Regards,
    Silviya
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