You posted this request under the Telerik Platform forums. Telerik Platform is an end-to-end solution for mobile development. This is why I am not sure I understand your questions. Would you please elaborate on the tools you are using and provide us with a sample demonstrating the issue.
I would also recommend that you post your queries under the forums of the product you use as this will ensure that your questions reach the respective development community and our support specialists. You can also take advantage of our support plans to be able to submit support requests directly for the DevTools products, if you are using them, and have a guaranteed 24hour response time.
Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.