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Adobe cannot read report pdf

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Neil
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Neil asked on 29 Sep 2010, 12:01 PM
Hi
Can anyone help with a problem that has arisen recently? We have some reports developed with Telerik Reporting. Unfortunately, we only use them once per quarter and they were working fine last quarter (ie June). However, we now have problems with them and it is impossible to know where this comes from, as we have since updated to Telerik Reporting Q22010, the latest version of Adove Acrobat 9
prof, etc, etc.

The problem is as follows: all the reports open fine and show the export and print options, but:
- If I select print and then select my AdobePDF writer as the printer, the window to choose the folder to print to freezes every time and the only way to recover is to use task manager to close IE8
- "Save" works but saves to an obscure folder with an obscure file name and an enormous file size (eg 2 MB for a 2-page report!)
- "Open" works but if I then try "Save as" (to local or network drive, with existing or new file name) I get this error: "The document could not be saved. There was a problem reading this document (109)
- If I save to the obscure folder and open it from there in Acrobat 9, and then try save as or document / reduce file size, I get the same error

I can open, save as and reduce file size on PDF files from other websites, so the problem does not appear to be with Acrobat (which I have re-installed twice anyway) or IE8. It seems like Telerik Reporting is producing files which cannot be manipulated by Adobe.

I will be most grateful for any ideas out there.
Living in hope,   Neil

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