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Add me to the list of (angry) people who can't uninstall your products

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Ewen Wallace
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Ewen Wallace asked on 09 Oct 2010, 01:04 AM
Despite uninstalling and re-installing and uninstalling The Q2 2010 trial for Telerik reporting, winforms, web stuff etc, my registry and file system is till littered with its legacy and there is still a menu for reporting in visual studio. Huh?

Running VS 2010 Ultimate, Win7 x64

Here is the VS startup log.

157 Begin package load [Telerik.Reporting.VsPackage.VsPackage, Telerik.Reporting.VsPackage, Version=3.11.0.0, Culture=neutral, PublicKeyToken=a9d7983dfcc261be] {EF758E88-9A91-4C54-87EA-D6E1542BE262} VisualStudio 2010/10/08 23:36:14.113
158 End package load [Telerik.Reporting.VsPackage.VsPackage, Telerik.Reporting.VsPackage, Version=3.11.0.0, Culture=neutral, PublicKeyToken=a9d7983dfcc261be] {EF758E88-9A91-4C54-87EA-D6E1542BE262} VisualStudio 2010/10/08 23:36:14.131
159 Entering function CVsPackageInfo::HrInstantiatePackage {D4F5086C-54B9-4B07-BD22-AF72D5B9228F} VisualStudio 2010/10/08 23:36:14.131
160 Begin package load [Telerik.CommonPackage.Telerik_CommonPackagePackage, Telerik.CommonPackage, Version=1.0.5.0, Culture=neutral, PublicKeyToken=d63abc9583eb6f32] {D4F5086C-54B9-4B07-BD22-AF72D5B9228F} VisualStudio 2010/10/08 23:36:14.132
161 End package load [Telerik.CommonPackage.Telerik_CommonPackagePackage, Telerik.CommonPackage, Version=1.0.5.0, Culture=neutral, PublicKeyToken=d63abc9583eb6f32] {D4F5086C-54B9-4B07-BD22-AF72D5B9228F} VisualStudio 2010/10/08 23:36:14.136

I ran devenv / setup

Do you have a script that removes all of the trash from the registry? Failing that, do you have a list of where I should tediously manually delete the entries?

A search for "Telerik" on C: reveals a ton of files in
appdata / local / assembly / dl3
Visual Studio templates
the GAC

 - what kind of uninstallation is that? I wonder what the hell else is left in there?

I wish I had never touched it. Am I really going to have to reformat and reinstall everything to get rid of all this junk?

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Erjan Gavalji
Telerik team
answered on 11 Oct 2010, 08:54 AM
Hi Ewen,

Sorry for the troubles. It seems that for some reason the Telerik Reporting uninstallation failed leaving the Visual Studio Integration Package attached to Visual Studio.

We haven't come across such an problem before, hence we are out of clues why could this happen. While there are lots of factors involved in the run of the installer, it could be some registry gateway utility or an antivirus/backup-restore system that could be involved in this process. Anyways, the investigation of this problem could take lot of time.

I'll do my best to help cleaning your system in terms of Telerik products, but I would need some more information regarding your system:

  • Which operating system do you use (Windows XP/Windows Vista/Windows 7/Other)?
  • Is it a 32-bit, or a 64-bit?
  • Did you have only Telerik Reporting installed, or did you have another Telerik suite installed too?
  • Which versions of Visual Studio do you have installed on the machine?
  • Did you select a Complete install of the Telerik products, or did you customize the installation? If customized, which features did you choose?

I'm looking forward to your reply.

Kind regards,
Erjan Gavalji
the Telerik team

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Ewen Wallace
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Erjan Gavalji
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