Oh, it didn't give me an alert or e-mail so I didn't notice. I apologize for posting again.
answered on 23 Dec 2011, 11:21 AM
Our support ticketing system does not send notifications when we convert a thread and sometimes there is a delay between converting the thread and sending it to its recipient. Therefore, scenarios like the current are likely to occur. No needs for apologizing in this case.
If you have any questions, do not hesitate to contact us.