4. Is the software tested?
Immediately after selecting an open source software project, I typically look to see if any tests are included. If there aren’t any, this is a good indicator that you need to give it a more thorough review. If you find a bug in an open source project, you typically look for a place to record and track them. It is usually found in a section called “issues” in both Github and CodePlex. The only problem with this approach is that the request can sit out there for several days, weeks or even months before being answered. The same goes for new features to be added, most open source developers believe you should be able to “fork” their repo and add the features that you want instead of depending on them to implement them. This again takes precious time away from your production app.
With commercial software at Telerik, again a ticket is logged and the support engineer tries to duplicate the bug. Telerik has various modes of response time available on its support page. If you would like a feature added, we have a feedback portal where you can request a feature or if you need one implemented immediately, you can contact our services team.