This is a migrated thread and some comments may be shown as answers.

unhandled exception when trying to install Telerik Control Panel

1 Answer 9 Views
General Discussions
This is a migrated thread and some comments may be shown as answers.
Rob Ainscough
Top achievements
Rank 1
Rob Ainscough asked on 15 Jan 2016, 03:31 PM

I get the following error when trying to install the Telerik Control Panel:

 Application: TelerikControlPanel.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
Stack:
   at System.Diagnostics.FileVersionInfo.GetVersionInfo(System.String)
   at Telerik.CommonInstaller.ControlPanel.Program.GetInstalledApplicationVersion(System.String)
   at Telerik.CommonInstaller.ControlPanel.Program.TryLaunchInstalledApplication()
   at Telerik.CommonInstaller.ControlPanel.Program.Main()

 

Rob

1 Answer, 1 is accepted

Sort by
0
Momchil
Telerik team
answered on 18 Jan 2016, 02:21 PM
Hello Rob,

The stack trace you provide describes error which can happen only if the ExecutablePath value under the "HKEY_LOCAL_MACHINE\Software\Telerik\ControlPanel\ExecutablePath" key is available and:
  • the value is corrupted.
  • TelerikControlPanel.exe is moved, deleted or renamed and cannot be found in the installation folder of the application.
In both cases deleting the "HKEY_LOCAL_MACHINE\Software\Telerik\ControlPanel"(for 64-bit OS you should add Wow6432Node after Software) key should fix the problem.

Regards,
Momchil
Telerik
Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
Tags
General Discussions
Asked by
Rob Ainscough
Top achievements
Rank 1
Answers by
Momchil
Telerik team
Share this question
or