trial install error Q3 2012

[Clayton]

installation of trial worked fine for other components but the reporting will not install, goes through the process right to the end before rolling itself back.

snippet of install log
------------
MSI (s) (44:B8) [08:42:55:713]: Running as a service.
MSI (s) (44:B8) [08:42:55:715]: Hello, I'm your 32bit Elevated custom action server.
MSI (s) (44!4C) [08:42:55:758]: Creating MSIHANDLE (448) of type 790531 for thread 2892
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSI8BA8.tmp-\
MSI (s) (44!4C) [08:42:55:759]: Closing MSIHANDLE (448) of type 790531 for thread 2892
MSI (s) (44!4C) [08:42:55:811]: Creating MSIHANDLE (449) of type 790531 for thread 2892
SFXCA: Binding to CLR version v2.0.50727
MSI (s) (44!4C) [08:42:55:811]: Closing MSIHANDLE (449) of type 790531 for thread 2892
MSI (s) (44!4C) [08:42:56:113]: Creating MSIHANDLE (450) of type 790531 for thread 2892
Calling custom action TelerikReportingCA!TelerikReporting.TelerikReportingCA.ConfigSamples
MSI (s) (44!4C) [08:42:56:116]: Closing MSIHANDLE (450) of type 790531 for thread 2892
MSI (s) (44!4C) [08:42:56:136]: Creating MSIHANDLE (451) of type 790531 for thread 2892
ConfigSamples: ReportingInstallDir = 
MSI (s) (44!4C) [08:42:56:138]: Closing MSIHANDLE (451) of type 790531 for thread 2892
MSI (s) (44!4C) [08:42:56:140]: Creating MSIHANDLE (452) of type 790531 for thread 2892
Exception thrown by custom action:
MSI (s) (44!4C) [08:42:56:140]: Closing MSIHANDLE (452) of type 790531 for thread 2892
MSI (s) (44!4C) [08:42:56:143]: Creating MSIHANDLE (453) of type 790531 for thread 2892
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
   at System.ThrowHelper.ThrowKeyNotFoundException()
   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
   at Microsoft.Deployment.WindowsInstaller.CustomActionData.get_Item(String key)
   at TelerikReporting.TelerikReportingCA.GetServerInfo(IDictionary`2 session)
   at TelerikReporting.TelerikReportingCA.ConfigSamples(Session session)
   --- End of inner exception stack trace ---
   at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
   at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture, Boolean skipVisibilityChecks)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture)
   at Microsoft.Deployment.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint, IntPtr remotingDelegatePtr)
MSI (s) (44!4C) [08:42:56:144]: Closing MSIHANDLE (453) of type 790531 for thread 2892
CustomAction ConfigureSamples returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (44:E0) [08:42:56:606]: Closing MSIHANDLE (447) of type 790536 for thread 4208
Action ended 8:42:57: InstallFinalize. Return value 3.
--------------

[Greg]

I have the same problem with the Q3 2012 SP1 setup that I downloaded today. It gets almost all the way there then it rolls back with the message:

"Telerik Reporting Q3 2012 SP1 Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup Wizard again. Click the Finish button to exit the Setup Wizard."

So... yeah. That happened.

=== Logging started: 1/9/2013  17:11:52 ===
Action start 17:11:52: INSTALL.
Action start 17:11:52: PrepareDlg.
Info 2898. For WixUI_Font_Normal textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.
Info 2898. For WixUI_Font_Bigger textstyle, the system created a 'Tahoma' font, in 0 character set, of 16 pixels height.
Action ended 17:11:52: PrepareDlg. Return value 1.
Action start 17:11:52: AppSearch.
Action ended 17:11:52: AppSearch. Return value 1.
Action start 17:11:52: FindRelatedProducts.
Action ended 17:11:52: FindRelatedProducts. Return value 1.
Action start 17:11:52: LaunchConditions.
Action ended 17:11:52: LaunchConditions. Return value 1.
Action start 17:11:52: ValidateProductID.
Action ended 17:11:52: ValidateProductID. Return value 1.
Action start 17:11:52: CostInitialize.
Action ended 17:11:52: CostInitialize. Return value 1.
Action start 17:11:52: FileCost.
Action ended 17:11:52: FileCost. Return value 1.
Action start 17:11:52: DiscoverLocalSqlInstances.
SFXCA: Extracting custom action to temporary directory: C:\Users\XXXXX\AppData\Local\Temp\MSI49E1.tmp-\
SFXCA: Binding to CLR version v2.0.50727
Calling custom action TelerikReportingCA!TelerikReporting.TelerikReportingCA.DiscoverLocalSqlInstances
DiscoverLocalSqlInstances: Start
DiscoverLocalSqlInstances: Discover local SQL Servers
DiscoverLocalSqlInstances: SQL Server Browser service is not started!

(10054 An existing connection was forcibly closed by the remote host)
Action ended 17:11:53: DiscoverLocalSqlInstances. Return value 1.
Action start 17:11:53: CostFinalize.
Action ended 17:11:53: CostFinalize. Return value 1.
Action start 17:11:53: SetARPINSTALLLOCATION.
Action ended 17:11:53: SetARPINSTALLLOCATION. Return value 1.
Action start 17:11:53: WelcomeDlg.
Info 2898. For WixUI_Font_Title textstyle, the system created a 'Tahoma' font, in 0 character set, of 14 pixels height.
Action ended 17:12:06: WelcomeDlg. Return value 1.
Action start 17:12:06: ProgressDlg.
Action ended 17:12:06: ProgressDlg. Return value 1.
Action start 17:12:06: ExecuteAction.
Action start 17:12:21: INSTALL.
Action start 17:12:21: AppSearch.
Action ended 17:12:21: AppSearch. Return value 0.
Action start 17:12:21: FindRelatedProducts.
Action ended 17:12:21: FindRelatedProducts. Return value 0.
Action start 17:12:21: LaunchConditions.
Action ended 17:12:21: LaunchConditions. Return value 1.
Action start 17:12:21: ValidateProductID.
Action ended 17:12:21: ValidateProductID. Return value 1.
Action start 17:12:21: SetVSIXInstaller.43AC87B8_0C17_432D_BD22_ECCF167AFFAA.
Action ended 17:12:21: SetVSIXInstaller.43AC87B8_0C17_432D_BD22_ECCF167AFFAA. Return value 1.
Action start 17:12:21: CostInitialize.
Action ended 17:12:21: CostInitialize. Return value 1.
Action start 17:12:21: FileCost.
Action ended 17:12:21: FileCost. Return value 1.
Action start 17:12:21: CostFinalize.
Action ended 17:12:21: CostFinalize. Return value 1.
Action start 17:12:22: SetARPINSTALLLOCATION.
Action ended 17:12:22: SetARPINSTALLLOCATION. Return value 1.
Action start 17:12:22: WixCloseApplications.
Action ended 17:12:22: WixCloseApplications. Return value 1.
Action start 17:12:22: InstallValidate.
Action ended 17:12:24: InstallValidate. Return value 1.
Action start 17:12:24: InstallInitialize.
Action ended 17:12:24: InstallInitialize. Return value 1.
Action start 17:12:24: RemoveExistingProducts.
Action start 17:12:24: INSTALL.
Action start 17:12:24: AppSearch.
Action ended 17:12:24: AppSearch. Return value 1.
Action start 17:12:24: FindRelatedProducts.
Action ended 17:12:24: FindRelatedProducts. Return value 0.
Action start 17:12:24: LaunchConditions.
Action ended 17:12:24: LaunchConditions. Return value 1.
Action start 17:12:24: ValidateProductID.
Action ended 17:12:24: ValidateProductID. Return value 1.
Action start 17:12:24: SetVSIXInstaller.43AC87B8_0C17_432D_BD22_ECCF167AFFAA.
Action ended 17:12:24: SetVSIXInstaller.43AC87B8_0C17_432D_BD22_ECCF167AFFAA. Return value 1.
Action start 17:12:24: CostInitialize.
Action ended 17:12:24: CostInitialize. Return value 1.
Action start 17:12:24: FileCost.
Action ended 17:12:24: FileCost. Return value 1.
Action start 17:12:24: CostFinalize.
Action ended 17:12:24: CostFinalize. Return value 1.
Action start 17:12:24: SetARPINSTALLLOCATION.
Action ended 17:12:24: SetARPINSTALLLOCATION. Return value 1.
Action start 17:12:24: WixCloseApplications.
Action ended 17:12:24: WixCloseApplications. Return value 1.
Action start 17:12:24: InstallValidate.
Action ended 17:12:25: InstallValidate. Return value 1.
Action start 17:12:25: InstallInitialize.
Action ended 17:12:26: InstallInitialize. Return value 1.
Action start 17:12:26: RemoveExistingProducts.
Action ended 17:12:26: RemoveExistingProducts. Return value 0.
Action start 17:12:26: ProcessComponents.
Action ended 17:12:26: ProcessComponents. Return value 1.
Action start 17:12:26: MsiUnpublishAssemblies.
Action ended 17:12:26: MsiUnpublishAssemblies. Return value 1.
Action start 17:12:26: UnpublishFeatures.
Action ended 17:12:26: UnpublishFeatures. Return value 1.
Action start 17:12:26: RemoveRegistryValues.
Action ended 17:12:26: RemoveRegistryValues. Return value 1.
Action start 17:12:26: RemoveShortcuts.
Action ended 17:12:26: RemoveShortcuts. Return value 1.
Action start 17:12:26: UninstallSqlData.
Action ended 17:12:26: UninstallSqlData. Return value 1.
Action start 17:12:26: RemoveFiles.
Action ended 17:12:26: RemoveFiles. Return value 1.
Action start 17:12:26: RemoveFolders.
Action ended 17:12:26: RemoveFolders. Return value 1.
Action start 17:12:26: CreateFolders.
Action ended 17:12:26: CreateFolders. Return value 1.
Action start 17:12:26: InstallFiles.
Action ended 17:12:26: InstallFiles. Return value 1.
Action start 17:12:26: InstallSqlData.
Action ended 17:12:26: InstallSqlData. Return value 1.
Action start 17:12:26: SetDemosUrl.
Action ended 17:12:26: SetDemosUrl. Return value 1.
Action start 17:12:26: CreateShortcuts.
Action ended 17:12:26: CreateShortcuts. Return value 1.
Action start 17:12:27: WriteRegistryValues.
Action ended 17:12:27: WriteRegistryValues. Return value 1.
Action start 17:12:27: RegisterUser.
Action ended 17:12:27: RegisterUser. Return value 0.
Action start 17:12:27: RegisterProduct.
Action ended 17:12:27: RegisterProduct. Return value 1.
Action start 17:12:27: MsiPublishAssemblies.
Action ended 17:12:27: MsiPublishAssemblies. Return value 1.
Action start 17:12:27: PublishFeatures.
Action ended 17:12:27: PublishFeatures. Return value 1.
Action start 17:12:27: PublishProduct.
Action ended 17:12:27: PublishProduct. Return value 1.
Action start 17:12:27: FixTelerikToolboxCache.
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSICED6.tmp-\
SFXCA: Binding to CLR version v2.0.50727
Calling custom action TelerikReportingCA!TelerikReporting.TelerikReportingCA.FixTelerikToolboxCache
FixTelerikToolboxCache: VS2005_ROOT_FOLDER = C:\
FixTelerikToolboxCache: VS90_ROOT_FOLDER = C:\
FixTelerikToolboxCache: VS2010_ROOT_FOLDER = C:\Program Files (x86)\Microsoft Visual Studio 10.0\
FixTelerikToolboxCache: subkeyName = 10.0
FixTelerikToolboxCache: subkeyName = 11.0
Action ended 17:12:28: FixTelerikToolboxCache. Return value 1.
Action start 17:12:28: DecrementToolbox2012.
Action ended 17:12:28: DecrementToolbox2012. Return value 1.
Action start 17:12:28: ShellChangeNotify.
Action ended 17:12:28: ShellChangeNotify. Return value 1.
Action start 17:12:28: InstallFinalize.
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSIEBC6.tmp-\
SFXCA: Binding to CLR version v2.0.50727
Calling custom action TelerikReportingCA!TelerikReporting.TelerikReportingCA.DecrementToolbox2012
Begin DecrementToolbox2012
IncremetRegistryKey: Toolbox=Software\Microsoft\VisualStudio\11.0\Packages\{2c298b35-07da-45f1-96a3-be55d91c8d7a}\Toolbox, VsPkgGUID={2c298b35-07da-45f1-96a3-be55d91c8d7a}, step=-1
IncremetRegistryKey: ToolboxKey is null!!!
IncremetRegistryKey: Done
Action ended 17:13:01: InstallFinalize. Return value 1.
Action ended 17:13:01: INSTALL. Return value 1.
Action ended 17:13:01: RemoveExistingProducts. Return value 1.
Action start 17:13:01: ProcessComponents.
Action ended 17:13:02: ProcessComponents. Return value 1.
Action start 17:13:02: MsiUnpublishAssemblies.
Action ended 17:13:02: MsiUnpublishAssemblies. Return value 1.
Action start 17:13:02: UnpublishFeatures.
Action ended 17:13:02: UnpublishFeatures. Return value 1.
Action start 17:13:02: RemoveRegistryValues.
Action ended 17:13:02: RemoveRegistryValues. Return value 1.
Action start 17:13:02: RemoveShortcuts.
Action ended 17:13:02: RemoveShortcuts. Return value 1.
Action start 17:13:02: UninstallSqlData.
Action ended 17:13:02: UninstallSqlData. Return value 1.
Action start 17:13:02: RemoveFiles.
Action ended 17:13:02: RemoveFiles. Return value 1.
Action start 17:13:02: RemoveFolders.
Action ended 17:13:02: RemoveFolders. Return value 1.
Action start 17:13:02: CreateFolders.
Action ended 17:13:02: CreateFolders. Return value 1.
Action start 17:13:02: InstallFiles.
Action ended 17:13:02: InstallFiles. Return value 1.
Action start 17:13:02: InstallSqlData.
Action ended 17:13:02: InstallSqlData. Return value 1.
Action start 17:13:02: SetDemosUrl.
Action ended 17:13:02: SetDemosUrl. Return value 1.
Action start 17:13:02: CreateShortcuts.
Action ended 17:13:03: CreateShortcuts. Return value 1.
Action start 17:13:03: WriteRegistryValues.
Action ended 17:13:03: WriteRegistryValues. Return value 1.
Action start 17:13:03: RegisterUser.
Action ended 17:13:03: RegisterUser. Return value 1.
Action start 17:13:03: RegisterProduct.
Action ended 17:13:03: RegisterProduct. Return value 1.
Action start 17:13:03: MsiPublishAssemblies.
Action ended 17:13:07: MsiPublishAssemblies. Return value 1.
Action start 17:13:07: DeployVSIX.43AC87B8_0C17_432D_BD22_ECCF167AFFAA.
Action ended 17:13:07: DeployVSIX.43AC87B8_0C17_432D_BD22_ECCF167AFFAA. Return value 1.
Action start 17:13:07: PublishFeatures.
Action ended 17:13:07: PublishFeatures. Return value 1.
Action start 17:13:07: ConfigureSamples.
Action ended 17:13:07: ConfigureSamples. Return value 1.
Action start 17:13:07: PublishProduct.
Action ended 17:13:07: PublishProduct. Return value 1.
Action start 17:13:07: FixTelerikToolboxCache.
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSI6CE2.tmp-\
SFXCA: Binding to CLR version v2.0.50727
Calling custom action TelerikReportingCA!TelerikReporting.TelerikReportingCA.FixTelerikToolboxCache
FixTelerikToolboxCache: VS2005_ROOT_FOLDER = C:\
FixTelerikToolboxCache: VS90_ROOT_FOLDER = C:\
FixTelerikToolboxCache: VS2010_ROOT_FOLDER = C:\Program Files (x86)\Microsoft Visual Studio 10.0\
FixTelerikToolboxCache: subkeyName = 10.0
FixTelerikToolboxCache: subkeyName = 11.0
Action ended 17:13:08: FixTelerikToolboxCache. Return value 1.
Action start 17:13:08: IncrementToolbox2012.
Action ended 17:13:08: IncrementToolbox2012. Return value 1.
Action start 17:13:08: ShellChangeNotify.
Action ended 17:13:08: ShellChangeNotify. Return value 1.
Action start 17:13:08: InstallFinalize.
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSI7F05.tmp-\
SFXCA: Binding to CLR version v2.0.50727
Calling custom action TelerikReportingCA!TelerikReporting.TelerikReportingCA.ConfigSamples
ConfigSamples: ReportingInstallDir =
Exception thrown by custom action:
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
   at System.ThrowHelper.ThrowKeyNotFoundException()
   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
   at Microsoft.Deployment.WindowsInstaller.CustomActionData.get_Item(String key)
   at TelerikReporting.TelerikReportingCA.GetServerInfo(IDictionary`2 session)
   at TelerikReporting.TelerikReportingCA.ConfigSamples(Session session)
   --- End of inner exception stack trace ---
   at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
   at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture, Boolean skipVisibilityChecks)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture)
   at Microsoft.Deployment.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint, IntPtr remotingDelegatePtr)
CustomAction ConfigureSamples returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
CustomAction DeployVSIX.43AC87B8_0C17_432D_BD22_ECCF167AFFAA returned actual error code 1001 (note this may not be 100% accurate if translation happened inside sandbox)
1: DeployVSIX.43AC87B8_0C17_432D_BD22_ECCF167AFFAA 2: 1603
Action ended 17:13:40: InstallFinalize. Return value 3.
Action ended 17:13:51: INSTALL. Return value 3.
Action ended 17:13:51: ExecuteAction. Return value 3.
Action start 17:13:51: FatalError.
Action ended 17:49:45: FatalError. Return value 2.
Action ended 17:49:45: INSTALL. Return value 3.
=== Logging stopped: 1/9/2013  17:49:45 ===
MSI (c) (DC:F8) [17:49:45:412]: Product: Telerik Reporting Q3 2012 SP1 -- Installation failed.

MSI (c) (DC:F8) [17:49:45:427]: Windows Installer installed the product. Product Name: Telerik Reporting Q3 2012 SP1. Product Version: 6.2.13.109. Product Language: 1033. Manufacturer: Telerik Corp.. Installation success or error status: 1603.

Greg

[Steve]

Hi guys,

Please excuse us for the temporary inconvenience.

We've identified a problem with the installer and have fixed it. We urge you to re-download the latest Q3 SP1 2012 release and let us know if you experience any further problems.

Greetings,
Steve
the Telerik team