Tooltip not closing under certain circumstances

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ToolTip
Hans-Jürgen
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Hans-Jürgen asked on 31 May 2021, 12:19 PM

Hello, I have a problem with tooltips and hope you can help me.

Under certain circumstances multiple tooltips are shown and won't close (see screenshot and screenrecord).

To reproduce this move the cursor quickly over elements that have a tooltip.

Is there a way to fix this?

Martin
Telerik team
commented on 03 Jun 2021, 07:07 AM

Based on the provided information I cannot say what is causing the problem. Could you please share a small Dojo example where I can observe the issue? Or let me know if it can be reproduced on our demos?
Hans-Jürgen
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commented on 03 Jun 2021, 12:23 PM

I rebuilt a Dojo example so you can see how we use the tooltips, I can't reproduce the error though. https://dojo.telerik.com/OGiyuhiX
Martin
Telerik team
commented on 08 Jun 2021, 09:06 AM

Thank you for the example. As I am unable to observe the behavior, I cannot say what might be causing it. Could you please tell me what is the Kendo version you are using in your application? Is it the same from the example you shared - 2020.3.915? Also, are there any errors on the console?
Hans-Jürgen
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commented on 08 Jun 2021, 01:30 PM

Yes, version 2020.3.915 and no console errors. But we will update our Kendo version this week or the next. I would wait and see whether this behaviour still occures after the update
Martin
Telerik team
commented on 11 Jun 2021, 10:46 AM

I just wanted to let you know that our Service pack will be released next week on the 16th, in case you wish to wait a little and update to the latest version.
Hans-Jürgen
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commented on 21 Jun 2021, 08:22 AM

We installed the Service pack released on the 16th. While it is still there, the timing required to get this effect is now so narrow that it should practically not be a problem. I have to wait for an answer from our QA though if this is good enough
Neli
Telerik team
commented on 24 Jun 2021, 05:46 AM

Hi Hans-Jürgen,

Thank you very much for the update. Take your time to review the behavior of the Tooltip with the Service Pack. In case the issue continues to persist, please send us the isolated sample, so we could take a look and provide further assistance on the matter. 

Regards,

Neli

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