Telerik MVC Window Shrinks in Width to fit in Parent Page

[Jenna Guess]

I have a telerik grid on a page with a custom Edit button for each row.  On click of the Edit button a Telerik Window opens which contains a partial view.  When I run it looks like this (the window opens to full size - size specified when created client side - and all content is visible):



However another user gets this (the modal is shrunk down so that all content is not visible and seems to be forced to fit within the width of the body set on the parent page).  I've enabled scrolling on the modal and the user doesn't see scrollbars and it still looks like below):



We're using the same browser (IE 9) and same resolution.  What could cause the Telerik window to shrink?

[Jenna Guess]

Addition: We have confirmed that the window size is fine in Firefox.  It only shrinks in IE9 and only for some users.

[Dimo]

Hello Jenna,

It might be possible that the IE browser in some cases enters compatibility mode, i.e. it starts behaving like IE7. This may cause unexpected behavior, depending on the Window configuration, existing HTML and CSS code on the page, etc. The broken layout of the Window content suggest this may be the case.

You can try forcing latest IE version behavior with a meta tag.

http://blogs.msdn.com/b/askie/archive/2009/03/23/understanding-compatibility-modes-in-internet-explorer-8.aspx

All the best,
Dimo
the Telerik team