System Hangs and throws 'Out of Exception' Error

2 posts, 0 answers
  1. Nallan Krishnan
    Nallan  Krishnan avatar
    10 posts
    Member since:
    Jun 2010

    Posted 21 Sep 2012 Link to this post


    We are using telerik winforms Q3 2009 SP1. The issue happens when the user continuously using the product for long hours - after 4 hours.

    When they are continuously using it, the system hangs and throws 'Out of Exception' Error. All the controls get highlighted in orange color.

    As it is due to memory exception error, we even tried to minimize the memory in each and every call by doing the following.

      public static void minimizeMemory()
                SetProcessWorkingSetSize(Process.GetCurrentProcess().Handle, (UIntPtr)0xFFFFFFFF, (UIntPtr)0xFFFFFFFF);
            [return: MarshalAs(UnmanagedType.Bool)]
            private static extern bool SetProcessWorkingSetSize(IntPtr process, UIntPtr minimumWorkingSetSize, UIntPtr maximumWorkingSetSize);

    But, it doesn't solve the issue.

    As we are in the production, we need your immediate reply on this.

    Thanks in Advance.
  2. Nikolay
    Nikolay avatar
    1805 posts

    Posted 21 Sep 2012 Link to this post

    Hi Nallan,

    Despite our sincere willingness to help you, there is no workaround that we can provide for that kind of issue.

    I would suggest that you upgrade your license to the latest Telerik WinForms version where many issues have been addressed and many improvements have been introduced. This will also allow you to receive
    uninterrupted support services from us. Please, contact or visit your account for your upgrading options.

    the Telerik team
    RadControls for WinForms Q2'12 release is now live! Check out what's new or download a free trial >>
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