stuck at "downloading progress control panel update" screen

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Choong Boon
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Choong Boon asked on 07 Jun 2023, 08:56 AM

Hi Support, I have faced an Issue during run the "Progress Control Panel".

When the program open, it shows "update available" and requests me to do update. So, I have click the "OK" button. and the screen stuck/hang at there without process anything.

Please show some guideline/solution. Thanks, a lot.

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Yana
Telerik team
answered on 07 Jun 2023, 12:13 PM

Hi,

Thank you for reaching out to us.

We had a temporary issue with our downloads system and for a short period of time Progress Control Panel was not available for downloading. However, we have already fixed it and now everything seems to work fine by our side.

Could you please try again to update your Progress Control Panel and let us know in case the issue still persists?

I am looking fowrwad to your feedback.

Regards,
Yana
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Choong Boon
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commented on 08 Jun 2023, 02:02 AM

Hi support, the progress bar still stuck at there without process anything. can show little help on it? 

please refer to attachment.

thanks

Yana
Telerik team
commented on 08 Jun 2023, 12:42 PM

Hey, 

I am sorry to hear that you are still facing issues with using the Progress Control Panel.

We are still working on locating the exact issue by our side. Could you please share with us some more details by generating a log from your web requests and send it over to investigate. Telerik FiddlerCap is a very convenient tool for this purpose. Here is how to use it:

  1. Download and install Telerik FiddlerCap.
  2. Launch Telerik FiddlerCap.
  3. Make sure Decrypt HTTPS traffic is selected.
  4. Click on Start Capture.
  5. Try to update the Progress Control Panel, so as to reproduce the issue
  6. Click on Stop Capture.
  7. Save the session and send over the log file (the SAZ file) to investigate it

Meanwhile, you could try to udapte your old version of the Progress Control Panel with its standalone installer, as follows:

  1. Remove the old version of the Progress Control Panel from the System Control Panel (Program -> Uninstall a program)
  2. Download the attached Progress-Control.Panel.zip file
  3. Unzip it and install it 

Could you please try to perform my suggestion and let us know in case the issue still persists?

I am looking forward to your reply.

Regards,

Yana

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Yana
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