Stability issue

4 posts, 0 answers
  1. Cuthahotha
    Cuthahotha avatar
    81 posts
    Member since:
    Sep 2008

    Posted 16 Feb 2011 Link to this post

    My product is in alpha test at the moment and i'm a tad stressed.
    I have a bit of a stability issue with the richtext box. It's hard to describe, but after a few seconds of work the entire browser window goes white.  Most often it happens when scrolling text, but will happen while just manipulating text.

    The problem only occurs on the MAC in Safari.  And naturally, the majority of my users use Macs.

    It's very difficult to debug because I have to go through a full deploy to get the xap accessable on a server.  However, the issue does happen with your Telerik Demo as well.  Just open the demo to the telerik editor and try to scroll the text.  Crashes everytime.

    Mac OS 10
    Safari 5.0.3
  2. Vesko
    Vesko avatar
    45 posts

    Posted 21 Feb 2011 Link to this post

    Hi Cuthahotha,

    We are aware of the problems under Mac OS. We will give our best on fixing them for the Q1, which will be officially released in the middle of March.

    Kind regards,
    the Telerik team
  3. Will
    Will avatar
    1 posts
    Member since:
    Sep 2011

    Posted 21 Sep 2011 Link to this post

    The issue is still on 2011.1.627.1040?

    We are seeing the problem on Mac/Safari.
  4. Iva Toteva
    Iva Toteva avatar
    1319 posts

    Posted 23 Sep 2011 Link to this post

    Hi Sethu,

    We are not aware of any issues with the latest versions of the control under MAC. Could you try using the Q2 official - 2011.2 712 or the Q2 SP 1 - 2011.2 920 and let us know if the issue is still present?
    If the issue has persisted, we would appreciate some more details on the behavior you are observing and the steps to reproduce it.

    Best wishes,
    the Telerik team

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