Report Viewer and High DPI

6 posts, 0 answers
  1. Shawn
    Shawn avatar
    5 posts
    Member since:
    Nov 2008

    Posted 03 Aug 2016 Link to this post

    I am experiencing a problem with the WinForm Report Viewer and my reports when the user has customized the DPI settings above 100%.  See attached file Windows10_Settings.png of the settings I am referring to.

     

    When this setting is 100% all renders well in the report viewer.  Anything over 100% cause the viewer contents to be displayed smaller.  I am not sure how to fix this.

    The attached Viewer.png file shows how the report contents shrink on the page.

  2. Katia
    Admin
    Katia avatar
    566 posts

    Posted 05 Aug 2016 Link to this post

    Hi Shawn,

    It seems like this question was already answered in a support ticket you opened for the same issue - check ticket #1055059.

    For other community members interested in this topic, below is the reply from the ticket:

    "This is a known issue when using the WinForms report viewer in Print Preview. It is logged in our system for improvement and will be addressed in a future release of the product. At the moment we cannot offer a fix, except setting the DPI of the system where the report is rendered to 100%."


    Regards,
    Katia
    Telerik by Progress
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  3. Brian
    Brian avatar
    11 posts
    Member since:
    Sep 2012

    Posted 12 Sep 2016 in reply to Katia Link to this post

    We are having similar issues in our application when customers are using 4k monitors with 150% DPI. I may have overlooked it somewhere, but is there a way we can track the status of this bug/support ticket, so we can be notified when it is fixed?

    Regards,

    Brian Moore

  4. Katia
    Admin
    Katia avatar
    566 posts

    Posted 13 Sep 2016 Link to this post

    Hi Brian,

    It is not our usual practice to send notifications about bug fixes. You can still track all the bug fixes as they are published with the official release notes.


    Regards,
    Katia
    Telerik by Progress
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  5. Tim
    Tim avatar
    1 posts
    Member since:
    May 2015

    Posted 13 Apr Link to this post

    Any update on this? I cannot roll out any application using Telerik products until this is resolved. It will determine if I renew my developers team license this month or not. We have 400+ users with 4k screens that cannot print, and no its not a solution to set their screen at 100% as the native resolution would make our application a postage stamp just to print. All of the 4k screens are at 200% or 250% and is the recommended setting from Dell and Microsoft.
  6. Katia
    Admin
    Katia avatar
    566 posts

    Posted 18 Apr Link to this post

    Hi Tim,

    The issue reported in the original post was fixed in R3 2016 SP1 release - release notes (Windows Forms Report Viewer - The report is shrinked in Print Preview in High DPI settings).

    You can download this version from your Telerik account -> Downloads -> Reporting, install it and upgrade the project using Upgrade Wizard in Visual Studio.


    Regards,
    Katia
    Telerik by Progress
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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