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Hello,
I'm getting a lot of errors accessing TBS today.
In the data browser, I randomly get an error that says the "Anonymous User" isn't allowed to access the data. I'm logged in to a valid administration account, and the same operation works a moment later if I click on the same type again.
I am also receiving the error: "The page at https://www.everlive.com says: Invalid TFIS authorization token".
Also, I'm randomly getting lots of "Server code timed out" errors. My cloud code is tiny and valid, with no way done() isn't being called. I have also removed all empty cloud code routines.
Any ideas?
Thanks
Kelly
I'm getting a lot of errors accessing TBS today.
In the data browser, I randomly get an error that says the "Anonymous User" isn't allowed to access the data. I'm logged in to a valid administration account, and the same operation works a moment later if I click on the same type again.
I am also receiving the error: "The page at https://www.everlive.com says: Invalid TFIS authorization token".
Also, I'm randomly getting lots of "Server code timed out" errors. My cloud code is tiny and valid, with no way done() isn't being called. I have also removed all empty cloud code routines.
Any ideas?
Thanks
Kelly
4 Answers, 1 is accepted
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Hi Kelly,
In regard to your first and second questions: after a certain amount of time of window inactivity the authorization token issued for the session to your account (TFIS token) by the Telerik Platform authorization provider may expire. These are the messages dispatched in such case. If you refresh the page from the browser or navigate to a tab in the navigation pane (that will invoke a page reload) the authorization for your platform account is re-validated and the items in the data browser can be accessed. Such behavior adheres to the current authorization logic of the Platform.
At the time of your post, some of our cloud code execution machines were behaving inappropriately (as specified on our our status page), thus resulting in a timeout of the execution of custom server code in a number of Backend projects. Please, accept our apologies for the inconvenience caused.
Best regards,
Anton Dobrev
Telerik
In regard to your first and second questions: after a certain amount of time of window inactivity the authorization token issued for the session to your account (TFIS token) by the Telerik Platform authorization provider may expire. These are the messages dispatched in such case. If you refresh the page from the browser or navigate to a tab in the navigation pane (that will invoke a page reload) the authorization for your platform account is re-validated and the items in the data browser can be accessed. Such behavior adheres to the current authorization logic of the Platform.
At the time of your post, some of our cloud code execution machines were behaving inappropriately (as specified on our our status page), thus resulting in a timeout of the execution of custom server code in a number of Backend projects. Please, accept our apologies for the inconvenience caused.
Best regards,
Anton Dobrev
Telerik
Everlive is now Telerik Backend Services, and is part of the Telerik Platform. For more information on the new name, and to learn more about the Platform, register for the free online keynote and webinar on Wednesday, February 12, 2014 at 11:00 a.m. ET (8:00 a.m. PT)
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Kelly
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answered on 03 Mar 2014, 03:21 PM
Thank you, Anton ... I'll bookmark that status page, it's great to know about. Kelly
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Kelly
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answered on 07 Mar 2014, 03:57 AM
Mar 5, 9:00 PM MST - Everlive is not accessible - "The execution of the custom server code timed out". The status page says everything is Operational. Where does one report outages, please? I hate to spend a Support ticket.
Thank you
Thank you
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Hi Kelly,
We are immensely sorry about the recurring problem. The same erroneous behavior was reproducing with variable frequency, affecting a portion of Backend Services projects. Our team of engineers is working steadily on delivering the sustainable resolution. Until then the 'Monitoring' flag will stay on top of our status page.
Thank you again for your understanding!
Regards,
Anton Dobrev
Telerik
We are immensely sorry about the recurring problem. The same erroneous behavior was reproducing with variable frequency, affecting a portion of Backend Services projects. Our team of engineers is working steadily on delivering the sustainable resolution. Until then the 'Monitoring' flag will stay on top of our status page.
Thank you again for your understanding!
Regards,
Anton Dobrev
Telerik
Everlive is now Telerik Backend Services, and is part of the Telerik Platform. For more information on the new name, and to learn more about the Platform, register for the free online keynote and webinar on Wednesday, February 12, 2014 at 11:00 a.m. ET (8:00 a.m. PT)