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PRoblem Exporting and Toolbar Disappearing

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Dwayne Starkey
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Dwayne Starkey asked on 28 Jul 2010, 02:49 PM
I am using Reporting version 4.0.10.423 and have run into an issue. I have just loaded IE8 and now my reporting toolbar disappears. After reading some threads I did add "

<!

 

DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

 

"
to my page but I am still having problems with it disappearing.

Any ideas?


Thanks

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Steve
Telerik team
answered on 29 Jul 2010, 12:43 PM
Hi Dwayne,

Such an issue has been fixed in the Q3 2009 version (see release notes), but there might be a chance that you've encountered a scenario in which it does not.
Please try the problematic page in compatibility mode and if the viewer works correctly in such state, as a temporary solution we would advise you to set a meta tag in the page head in order to force the browser to always use this mode. For example:

Copy Code
<head>
    <meta http-equiv="X-UA-Compatible" content="IE=7" />
    ....
</head>

For more information about setting compatibility modes, please check the Defining Document Compatibility article from MSDN.

Still if you are able to isolate the problem in a simple aspx page, we would appreciate it if you open a support ticket and provide it to us for investigation.

Regards,
Steve
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Dwayne Starkey
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answered on 30 Jul 2010, 12:17 PM
Thanks for the reply. I add
<meta
http-equiv="X-UA-Compatible" content="IE=7" />


and let you know how it goes.


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Dwayne Starkey
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