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PDFViewer not displaying the PDF

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PDFViewer
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Michael
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Michael asked on 06 Jun 2014, 04:51 AM
I have attached a PDF which does not display (blank screen) in my application using RadPDFViewer.

I have also tested it in the telerik silverlight demo, where it also does not display.

Can you advise if there is something i can do, or you can do to get it to work.

thanks,
Michael.

I could not upload a PDF, so i renamed to png and uploaded (just rename back to 26980.pdf to test)

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Alexander
Telerik team
answered on 09 Jun 2014, 08:15 AM
Hi Michael,

Thank you for contacting us.

The provided document requires JBIG2 decoder in order to be loaded correctly. As mentioned in the article about the unsupported features in RadPdfViewer, JBIG2 is not supported by the control.

If you have further questions or some other concerns do not hesitate to contact us again.

Regards,
Alexander
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Nikhil
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answered on 01 Dec 2015, 07:23 AM
We are facing following issue when we used Telerik PDF Viewer.

Rad PDF Viewer is unable to identify “Font Weight” i.e. text that is in Bold is not coming in bold.
Some scanned PDF are not getting displayed in the document, it is showing empty pages

tried  attaching PDF files but unable to upload.
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Tanya
Telerik team
answered on 01 Dec 2015, 09:51 AM
Hi Nikhil,

The public forum doesn't allow attachments other than images. Therefore, I would like to ask you to submit your question through the ticketing system, where you could attach archive files. You can submit support tickets from your account.

Sharing a sample document to reproduce the issue on our end will help us to check what the reason for the behavior you are experiencing is. We will treat the documents in a strongly confidential manner.

Regards,
Tanya
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Nilesh
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answered on 28 Apr 2016, 09:10 AM

Hey Admin,

I am not able to view some  pdf file in in telerik pdf viewer .its display blank 

PFA for sample

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Nilesh
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answered on 28 Apr 2016, 09:11 AM

and there is any alternative way to display  it 

please do needful

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Tanya
Telerik team
answered on 28 Apr 2016, 04:15 PM
Hi Nilesh,

Unfortunately, we are unable to say what may be preventing RadPdfViewer to import and show the document successfully from the provided information. Is it possible to share a sample document which we can test locally and try to find what is causing the issue you are experiencing?

Regards,
Tanya
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Nilesh
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answered on 28 Apr 2016, 05:21 PM
This is sample pdf file which is not able to render in telerik pdf viewer
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Aylin
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answered on 29 Apr 2016, 05:17 PM
Hi Nilesh,

The public forum doesn't allow attachments other than images. And unfortunately, without having a sample document or a project which reproduce the issue we are not able to say want might be causing it. Could submit you question through the ticketing system, where you could attach archive files?

Regards,
Aylin
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Nathan
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Iron
commented on 25 Jan 2022, 04:30 PM

Do you have a solution for this?
Dimitar
Telerik team
commented on 26 Jan 2022, 09:43 AM

Hi Nathan, 

This is a very old post and a lot of issues were fixed since then. In addition, the pdf files vary on features and functionality used in them. The best approach for such cases is to open a support ticket and attach your file there. This way we can properly investigate the case and determine what exactly is causing the issues.  

Thank you for your understanding.

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Michael
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Alexander
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Nikhil
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Tanya
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Nilesh
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Aylin
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