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Nuget feed still contains Trial packages after purchasing a license

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Daniel
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Daniel asked on 12 Jan 2018, 02:30 PM

I tested a few days with a trial version and today purchased a developer license. I downloaded and installed the "licensed" setup. 

Nevertheless, the nuget feed still contains the trail packages. Even when i enter the url https://nuget.telerik.com/nuget/Packages in a browser. My username is correctly attached to the license (Manage Licensed Users).

Do i need to cancel the trial? I could not find an option to do so. Any help appreciated. Thank you!

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Lance | Manager Technical Support
Telerik team
answered on 12 Jan 2018, 03:43 PM
Hi Daniel,

The NuGet feed will supply packages you have a license for, be it free, trial or dev versions. With UI for Xamarin, we append ".Trial" to the package names so you can easily differentiate between the packages. You can safely ignore the trial packages from the feed after you've updated every project's references to use the non-trial versions.

In your case, you will continue to see the trial packages even after your trial license period has ended because you now have an active license.  When you have an active license for a product, you also have access to the trial version of that product. We do this for several reasons, but the most common one is when you need to share your application with developers who do not have a license or open source it (i.e. GitHub).

If this answers your question, you can let me know by using the ticket's "Mark as resolved" button. Let me know if there's anything else I can assist with.

thank you for contacting Support and for choosing UI for Xamarin.

Regards,
Lance | Tech Support Engineer, Sr.
Progress Telerik
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Daniel
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answered on 12 Jan 2018, 03:49 PM

Hi Lance,

many thanks for your quick reply.

I forgot to mention that my nuget feed contains _only_ trial packages. Sorry, my bad! So i do not see the licensed packages (without the trial suffix).

Best regards,

Daniel

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Lance | Manager Technical Support
Telerik team
answered on 12 Jan 2018, 04:55 PM
Hello Daniel,

Ah, that makes sense :) I see that you were assigned as a Licensed User just today. It can sometimes take up to 24 hours for all the different servers to be updated to reflect the new license (for example, NuGet server, Phone Assistance database, etc).

You should be good to go soon, but if you want to try and force a refresh:

1 - Delete the current NuGet Package Source that you created for the Telerik feed.
2 - Re-add the package source, but use a slightly different name

Visual Studio and NuGet will treat this as a new source and prompt you for credentials again, but it will ensure that you're not relying on a cached list of packages.

In the unlikely event that you still don't see Telerik.UI.For.Xamarin in your package list tomorrow morning, give us a call.


Side-Note:
There's a way you can test if your license has propagated to the support system. Try opening a Support Ticket here to see what support packages you have (and then cancel). You'll know the dev license is active when you see a"Lite Support" instead of a "Trial Support" option.

Regards,
Lance | Tech Support Engineer, Sr.
Progress Telerik
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Daniel
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answered on 15 Jan 2018, 07:07 AM

Hello Lance,

now my nuget feed is updated and also contains the dev packages. Thank you!

Best regards,

Daniel

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deftb
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answered on 17 Apr 2020, 01:32 PM
Hi, I've just purchased a new license and can only see the trial packages. I am using a different email for the dev version than I used for the trial version. I've tried deleting package source and re-adding, this does not cause VS or Telerik to ask for my credentials again. How can I make it so the dev packages appear, please?
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Lance | Manager Technical Support
Telerik team
answered on 17 Apr 2020, 01:52 PM

Hi David,

Visual Studio uses Windows' Credential Manager to store secrets. You'll need to go in there and update the credentials for nuget.telerik.com.

Here's a screenshot to guide you:


Personally, I prefer to get a fresh start by deleting the old credential and let Visual Studio re-prompt you the next time you need to connect to that package source.

Regards,
Lance | Team Lead - US DevTools Support
Progress Telerik

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deftb
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answered on 17 Apr 2020, 02:07 PM
Thanks that worked perfectly
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