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Not recognizing license renewal

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Joan
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Joan asked on 27 Apr 2017, 03:58 PM

We renewed our license a few weeks ago and it's all good on the website, but the Control Panel and VS Extension don't seem to recognize this. Can I just ignore this or will there be an issue when the previous expiration date hits in a week or so?

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Nikola
Telerik team
answered on 28 Apr 2017, 09:58 AM
Hello Joan,

Thank you for reaching out.

To display subscription information in the Visual Studio Extensions and the Telerik Control Panel we make a call to our subscription service and then interpret the response. 

In your case you have an active subscription that is about to expire and although you renewed your license the renewal will not get activated before the current subscription ends. For the time being you could just ignore the Subscription Expiration Reminder, but if you continue to receive the message after the new license activates get back to us and provide a screen shot from the Subscriptions page in the Telerik Control Panel. The latter would help us investigate the problem.

I'm looking forward to your reply.

Regards,
Nikola
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