Lost changes from past couple hours

[Matt]

I was testing some changes and had them saved and working in the simulator, then there was some errors and now all my changes are gone

[iliev]

Hello Matt,

We have identified a temporary outage of our storage services and fixed it immediately.

Could you please give us more information on how this happened? In order to do detailed investigation we have to know exactly which changes have been saved and which are lost. We need this to reproduce the problem and make sure it does not happen in the future.

I would like to apologize for all the inconveniences caused and thank you for the understanding in advance.

Regards,
iliev
Telerik

 

 

[Matt]

Thanks for the quick reply.

I altered two of my javascript files and my index.html file. I was running the simulator and all was working well so I went back to add some more javascript and then the file wouldn't save. Appbuilder was not responding to anything, so I decided to wait it out. Once the status page showed the appbuilder back up I logged back in but all my recent work was gone.

You must have rolled back to an earlier version that did not include my recent changes. Is there any chance of restoring them to the later working state?

[Matt]

I guess that is a no. I will move on to rewriting the code, and switch to useing an offline IDE for better reliability

[Tina Stancheva]

Hello Matt,

Thank you for getting back to us and I am sorry for the delay in my response. We are actually still researching the case - there was no intentional rolling back to an earlier version and your report is indeed alarming. We are still looking into what might have gone wrong on the server and it would help if you can remember whether there is a specific time frame in which changes were lost. For instance if you have lost all changes for the day or only the changes made an hour before the outage.

I am afraid that even when we do find the cause, we won't be able to restore your changes and I do want to apologize for this inconvenience. The In-Broswer client alerts you when changes to a file cannot be saved in which case you either have to save them locally and close the browser until the service is back up or leave the browser open until the service is back up. At the same time, we are doing our best to ensure there are no outages and to address any issue we detect as soon as possible. We are therefore investigating your report and I will keep you posted on the progress. Once we figure out what went wrong we will make sure not to let it happen in future.

Regards,
Tina Stancheva
Telerik

 

 

[Tina Stancheva]

Hello Matt,

I wanted to follow up on this and let you know that our investigation indicates that the issue you reported is caused by a setting for volume optimization we had set up on our servers. We have now disabled this setting and we believe this should ensure no data is lost in future in the case of any interruptions of the work of our storage services.

Unfortunately we have no way for restoring the data you lost and I do apologize for this inconvenience. I hope you were able to rewrite it. I am available for any further questions on the matter.

Regards,
Tina Stancheva
Telerik