Login to control panel return timeout

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Control Panel Upgrade
Aldo
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Aldo asked on 07 Dec 2022, 05:45 PM

Hi,

after last update I got a timeout trying to login to control panel.

I tried to uninstall/reinstall control panel, but always I got timeout.

When I login the app redirect me to website, I type my credentials, thenafter succesfully login, the browser show me the message I will be redirected to desktop app but nothing happens and desktop app return timeout.

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Vesko
Telerik team
answered on 08 Dec 2022, 11:31 AM

Hi Aldo,

Please, accept our apologies for the inconvenience caused. The login redirect is based on a localhost communication between the browser and Progress Control Panel. In rare cases, such a communication is blocked.

This is a known issue and we currently work on it. When the problem is fixed you will receive an automatic update of Progress Control Panel. Meanwhile, please, let us know:

  • What browser is used? What version?
  • What additional apps/extensions are installed in the browser (if any)?
  • [WORKAROUND] Is the problem available in other popular browsers like Edge or Firefox? To find that out, you can copy the entire link (https://login.telerik.com/browser-auth?code=...) from the current browser and open it in the alternative one (this have to be done before the time out).

[WORKAROUND]
If you want to install or upgrade any of your products, you can download MSI installation package from your downloads page. Such a package is available for each product. It provides a simple wizard that will guide you through the installation.

 

Regards,
Vesko
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Aldo
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answered on 08 Dec 2022, 09:22 PM

Hi Vesko,

we are using Chrome

We have uBlock Origin, but we tried to disable it, with no success

Now we tried with Firefox

and it works, even with uBlock origin enabled.

 

So the workaround worked for us, thank you.

 

Vesko
Telerik team
commented on 09 Dec 2022, 11:50 AM

Hi Aldo,

Thank you for the additional details. I am really glad to hear that the workaround works on your side.

Özgül
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commented on 14 Dec 2022, 02:55 PM

Hello all,

I am also having the same issue with Brave.

Just wanted to add this information as well. May be it helps toward solving the problem..

Best regards.

Özgül.

 

Vesko
Telerik team
commented on 15 Dec 2022, 07:20 PM

Thank you!
Henri
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commented on 05 Feb 2023, 02:28 PM

I have the same problem with Edge (in Dutch)
Microsoft EdgeVersie 109.0.1518.78 (Officiële build) (64-bits)
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Vesko
Telerik team
answered on 07 Feb 2023, 03:57 PM

Hello,

We've just released a new version of Progress Control Panel with an alternative login flow. It provides an explicit approach with a button in the login page which brings you back in the application.

You can get the latest version of Progress Control Panel from your account page or you can use this download link.

Regards,
Vesko
Progress Telerik

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Henri
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commented on 07 Feb 2023, 09:37 PM

The new version works for me.
Nikola
Telerik team
commented on 10 Feb 2023, 01:35 PM

Hi,

I'm glad that the improvements we made are working out for you.

If there is something else we could help you with, do not hesitate to get back to us.

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Control Panel Upgrade
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Aldo
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Vesko
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Aldo
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