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Locked out of my Dojo account & can't change password

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Jay
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Jay asked on 14 Dec 2020, 10:15 PM

I'm not sure where else to post this. dojo.telerik.com won't accept any of the passwords I've used with Telerik. I tried resetting my password, but the reset-password page does not work. It appears to work in that I get taken to a page that says the password change was successful, but when I try to use the password to login, I am told Invalid Credentials and to please retry with valid credentials. I have followed the instructions here,

https://www.telerik.com/forums/locked-out-of-my-dojo-account-can't-change-password

opening up the password reset link in a new incognito window, changing the password there, getting the success page. Opening up a new incognito window to try to login and it fails. I have done this multiple times. I can forward someone the password request and the confirmation emails if you like.

Any advice?

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Misho
Telerik team
answered on 16 Dec 2020, 01:19 PM

Hi,

I can see that there are a couple of accounts registered with your email.

I've reset the password for both "jschmidgall" and "jay" users from the administration panel.

Please try to login again and let us know in whether this solves the issue on your side.

Looking forward to your feedback.

 

Best Regards,
Misho
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Jay
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answered on 16 Dec 2020, 01:41 PM
Yes! That did it. I didn't realize I had the two accounts. Thanks!
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Misho
Telerik team
answered on 16 Dec 2020, 01:57 PM

Hi,

I'm glad that you managed to resolve the problem.

Best Regards,
Misho
Progress Telerik

Virtual Classroom, the free self-paced technical training that gets you up to speed with Telerik and Kendo UI products quickly just got a fresh new look + new and improved content including a brand new Blazor course! Check it out at https://learn.telerik.com/.

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