I have noticed that this thread is a duplicate of a private Support thread of yours. I am pasting below the response provided there:The Grouping functionality of the Kendo UI Grid could be executed on the client-side and on the server-side. However, either of the cases, the respective items would be loaded even if the groups are collapsed. The server returns the grouped data and grouped data could not be loaded on demand. The hierarchical data could be loaded on demand. The groups that are shown in the grid's content are actually simple HTML elements which are separators for the groups and indicate where one group starts and ends. As an alternative, if you have a hierarchical data, I would recommend utilizing the Kendo UI TreeList widget which provides loading of its child elements on demand. An example could be found here:https://demos.telerik.com/kendo-ui/treelist/remote-data-binding
It is recommended to avoid submitting duplicate tickets as this might end up polluting your history. Therefore, it would be more difficult for you to navigate through past tickets.
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