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Keyboard switches type automatically and then stays open when navigating away from page

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DataGrid
This is a migrated thread and some comments may be shown as answers.
John
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John asked on 27 Jan 2020, 04:18 PM

Hello,

We have an issue that seems to be Telerik DataGrid specific. It can be duplicated on a basic Telerik app, so it doesn't seem to be with just our app. We are using a datagrid, and when we enter the cell to edit, everything seems to work fine. However, if the user scrolls down through the grid, once the cell that is in focus passes the view of the device, the keyboard switches from numerical to alphanumeric (default?) automatically. When this happens, if we are to switch to another page within the app (we are using shell if it helps), the keyboard stays open. The user has to close it manually.

 

Another symptom, that we are not sure is related to this bug, is that when the user scrolls out of view of the device and then scrolls back up, the cell looks to be in focus (row is still highlighted and colored correctly), but the cell is not editable unless the user clicks on it again. Maybe these are two different issues?

 

The first issue seems to only be on Android 5.1, but the second issue is on all versions we have tested with (5.1, 7.1, 9.0). Both issues happen on multiple pages within our app, but seems to be connected with the size of the datagrid (having to scroll down and back up).

 

I would like to include a video of the behavior. Since this happens even in a basic telerik app, we don't know where to start with giving our code for you to troubleshoot. However, this forum doesn't allow uploads large enough to do that.

 

Thanks in advance.

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Lance | Manager Technical Support
Telerik team
answered on 27 Jan 2020, 05:32 PM

Hello John,

I recommend opening a Support Ticket (you have Priority Support which guarantees a 24hr response). Forum threads do not carry a guarantee they'll be answered by the engineering team.

We do try our best to get to the posts, but it usually takes 2-3 days minimum as the Priority tickets are always investigated and answered ahead of any forum post.

Getting Support Now

I recommend opening a Support Ticket now so you can get in front of the queue and attach ZIP files (which are not allowed in forums). To save you time, no only will the video be useful, the code itself is critical in this case.

Take the following steps:

  1. Go here to open a ticket https://www.telerik.com/account/support-tickets (bookmark this link for future use)
  2. Share the video with us
    • Option 1. As a ZIP attachment (< 20MB)
    • Option 2. Use an online service (i.e. OneDrive, Dropbox, etc), to share a link we can download the video
  3. ZIP up the code for that view and attach it to the ticket

Once I see your ticket come in, I will escalate to the development team responsible for the DataGrid and someone will get back to you within 24 hours.

Regards,
Lance | Team Lead - US DevTools Support
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Lance | Manager Technical Support
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