Kendo UI Image Browser Loading Mask hangs when adding directory when image(s) exist

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RainMaker
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RainMaker asked on 08 Jul 2022, 09:34 PM

We are using Kendo UI for jQuery at version 2022.2.621.

In the Image Browser, at any empty directory level:

  1. Upload 1 or more image(s) - works fine
  2. Add a directory - reload hangs
  3. Cancel the editor and reopen, reopen the Image Browser.
  4. Navigate to the directory you just uploaded an image and added a directory to. The image and directory are there.
  5. Add a second directory - works fine, no reload hang

The issue we are seeing is bolded in step 2 above - reload hangs when adding our first directory to a directory that already has 1 or more images. The behavior is as described in this previous issue:
https://www.telerik.com/forums/image-browser-endless-loading-animation-after-creating-a-folder

I see that it should be fixed in the version we are using, and the very specific circumstance that is causing it for us is strange. After we have a first directory added, we can add additional directories without issue. Also note that I am not able to reproduce our issue in the demo.

We do have a dotnet backend for the Image Browser endpoints that is fully functional and not throwing exception when the issue occurs. Further, there are no JS errors in dev tools.

Martin
Telerik team
commented on 13 Jul 2022, 12:52 PM

As far as I understand, the issue cannot be reproduced on our online demos. Could you please share a small runnable project where I can observe the behaviour? I will be happy to investigate.

No answers yet. Maybe you can help?

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