Issues with chrome for phone number entry

[Daniel]

We are using the masked text box along with a phone number validator in asp.net mvc. We are running into an issue with the phone number autocomplete in chrome where if there is a phone number already stored in the autocomplete it disables the mask resulting in a condition like the attached screenshot. Where the user is unable to fix the phone number. The field name is "Phone". Do you have any suggestions or workarounds for this issue?

 

 

[Georgi Krustev]

Hello Daniel,

I would suggest you prevent the default autocomplete browser behavior. You can try to disable other browser functionality that will forcibly input text inside the textbox element. Such behavior for sure will break the widget functionality.

If the problem still persists, could you send us a repro demo? Thus we will be able to investigate it further.

Regards,
Georgi Krustev
Telerik

 

 

[Daniel]

We tried the disable autocomplete on the forms and form input and we are still having the issue in chrome. We are having issues with chrome 49.0.

 

 

[Daniel]

This issue is also occuring with microsoft edge on windows 10.

 

[Georgi Krustev]

Hello Daniel,

In order to continue with the investigation I would need a repro demo that demonstrates the issue. The specific steps that we need to perform in order to observe erroneous behavior are also required.

With that information in hand, we will be able to see the problem locally and find a proper solution much faster.

Regards,
Georgi Krustev
Telerik