Issue with Image Export in jQuery Chart API Advanced Export

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Ignacia
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Ignacia asked on 10 Jan 2025, 11:53 AM

I am experiencing an issue with the image export functionality in the jQuery Chart API Advanced Export. When attempting to export charts as images (PNG, JPEG), the export does not complete successfully. I have also confirmed that this issue occurs in the official demo, indicating that it is not a local configuration problem.

Steps to Reproduce:

  1. Access the official jQuery Chart API Advanced Export demo.
  2. Attempt to export a chart as an image (PNG, JPEG).
  3. The export fails or does not generate the image correctly.

Could you please investigate this issue and provide a solution or update?

Thank you for your attention.

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Neli
Telerik team
answered on 15 Jan 2025, 07:45 AM

Hi Ignacia,

Thank you for reporting the issue. Based on your report I logged the following item on your behalf in our Feedback Portal and below you will find a link to it:

- https://feedback.telerik.com/kendo-jquery-ui/1675823-pie-and-donut-charts-are-not-exported 

The issue is considered with the highest possible priority.

As a token of gratitude for reporting a bug, I have updated your Telerik points.

Regards,
Neli
Progress Telerik

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Ignacia
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Neli
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