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Invalid post content.
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This is a migrated thread and some comments may be shown as answers.
Dr.YSG
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Dr.YSG asked on 14 Jun 2013, 04:26 PM
I am getting the error "Invalid post content." in Red letters a lot when trying to post to the Kendo Forums.  I am being polite, trying multiple browsers, and pasting things differently. What is the issue I need to address?

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Iva
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answered on 19 Jun 2013, 01:35 PM
Hello,

 First of all, we apologize for the late reply. We are using an Anti-spam protection service, which sometimea catch some real content as spam. Could you please tell us what content did you try to add, so we can further investigate the problem.

Regards,
Iva
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Dr.YSG
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answered on 19 Jun 2013, 01:48 PM
Since I could not post it, I submitted them as support tickets, which does not have that spam problem.

Tickets: 705810, and 704706 both have their initial content, what I was trying to POST.

Is it an aggressive obscenity checker? I probably use too big words. :-(

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Dr.YSG
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answered on 19 Jun 2013, 02:05 PM
I just tried another post that failed. The problem seems to be related to use "Format Code Block".

See the unformatted code at: http://www.kendoui.com/forums/framework/mvvm/mvvm-attribute-binding-progress-element.aspx#boEmHa6aG2OF1P8AAFTdxQ
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mgs
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answered on 20 Jun 2013, 12:54 PM
I can confirm that I also see "Invalid Post Content" errors rather often. I then have to write an entire post on a single line, without new lines, and without any formatting (bullets, code block, etc.) Then the post will go through. I tried different browsers. It made no difference. Michael G. Schneider
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Iva
Telerik team
answered on 26 Jun 2013, 02:50 PM
Hi,

 We really apologize for the caused inconvenience! This is a known issue and we are working on fixing it. We will try to do it as soon as possible!

Regards,
Iva
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Jurgen
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answered on 04 Jul 2013, 02:04 PM
I really would like to see a solution for it. Cause now i not only have to wait in my project. But also have to wait on asking questions about issues.
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Nirav
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answered on 05 Jul 2013, 06:48 AM
I am also getting same error since several days, tried different browsers but couldn't solve it so I had to post a support ticket 712599.
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Emil
Telerik team
answered on 09 Jul 2013, 08:16 AM
Hi,

We are constantly working on improving our SPAM protection service. Unfortunately, the matter is very specific and it takes time to achieve zero rate false positives. 

Please excuse us for the huge inconvenience this is causing to you. If there is anything else we can do for you - do not hesitate to contact us again.

Regards,
Emil
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mgs
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answered on 09 Jul 2013, 12:48 PM
Hello Emil,

I did not know that the "invalid post content" is a consequence of anti-spam actions. Here is what I see..

I write a forum post. There are several paragraphs, maybe a bulleted list, maybe some link. When posting, the "invalid post content" message is shown. Then I remove all formatting (remove paragraphs, remove bullets, remove links) and post again, so only a single long line of characters is sent. Then the post is valid and accepted by the forum software.

Michael G. Schneider
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Emil
Telerik team
answered on 11 Jul 2013, 01:41 PM
Hello Michael,

Yes, most of the time a valid workaround is to remove any html from your post and it usually works (with some minor exceptions). Unfortunately, this is often not very useful when our customers want to send code blocks, for example. That's why we are working on better SPAM recognition rate.

Regards,
Emil
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mgs
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answered on 11 Jul 2013, 01:55 PM
Hello Emil,

thanks a lot for the answer. Something, which I do not understand at all, is the following...

There are two posts. Both are 100% identical regarding the visible characters. The only difference is that one post has a couple of html markup inside. Then why is one post accepted, and the other one is rejected? Why is this a consequence of anti-spam actions?

Doesn't anti-spam look at the text and then decide whether it is Kendo-related or not? Isn't markup such as p, ul, li, br, ... removed in the first place and then the resulting text analyzed?

Michael G. Schneider
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Alex
Telerik team
answered on 16 Jul 2013, 09:45 AM
Hi Michael,

Many spam comments use code in their comments, mostly links, but not only. That's why some anti-spam services are more suspicious towards such comments, as opposed to ones with only plain text.

Again, we are very sorry for the inconvenience, we are working on resolving the issue.

Regards,
Alex
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Iain
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answered on 18 Jul 2013, 12:30 AM
I've been trying to post a reply to a forum question this evening and getting "invalid post content" also. My reply is about 3 or 4 paragraphs. I've removed the code block, bullets etc but it still won't go through.
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Ralitsa Peneva
Telerik team
answered on 19 Jul 2013, 06:37 AM
Hi, Iain,

We are aware that our forum spam protection service is causing such problems occasionally and we are really trying to improve it so that our clients can easily communicate. For the service it is not so easy to differentiate a Spam message from a real customer comment, so please accept our apologies. Hope will solve this soon.

 

Regards,
Ralitsa Peneva
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Dr.YSG
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Iva
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Dr.YSG
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mgs
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Jurgen
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Nirav
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Emil
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Alex
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Iain
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Ralitsa Peneva
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