Font issues in 2017.2.613.40

8 posts, 0 answers
  1. Eric
    Eric avatar
    1 posts
    Member since:
    May 2017

    Posted 24 Jul 2017 Link to this post

    After updating from 2017.2.502.40 to 2017.2.0613.40, the font size for all controls is larger.  Moving back to 2017.2.502.40 fixes the problem.  I see that there was a post on this forum this morning describing the same issue, but it was taken down.  Cached version here.  Is this a known issue, and is there a fix for it or should we stick to 2017.2.502.40?

     

     

     

  2. Dimitar
    Admin
    Dimitar avatar
    2820 posts

    Posted 25 Jul 2017 Link to this post

    Hello Eric,

    The forum post was converted to a support ticket and this is why it is not available anymore.

    The provided information is not sufficient for me to determine what is causing this. Would it be possible for you to send us a couple of screenshots that show your application before and after the upgrade?

    In addition, can you provide us with the following details:
    • Your windows version
    • You current DPI scaling settings

    I am looking forward to your reply.

    Regards,
    Dimitar
    Progress Telerik
    Try our brand new, jQuery-free Angular 2 components built from ground-up which deliver the business app essential building blocks - a grid component, data visualization (charts) and form elements.
  3. Axel
    Axel avatar
    6 posts
    Member since:
    Jul 2011

    Posted 08 Jun 2018 Link to this post

    Hey,

    we encouter the same issue (in Version 2017.3.1017.40) , it only appears on Win7 with Scaling >100%

    Was this already fixed in later Versions?

     

    Regards

     

  4. Dimitar
    Admin
    Dimitar avatar
    2820 posts

    Posted 08 Jun 2018 Link to this post

    Hi Axel,

    What was the previous version that you were using? I am asking because in R2 2017 we are introducing built-in HDPI support. This means that now your application will be scaled automatically and maybe this is why it looks bigger. The following article contains detailed information along with a way to disable the scaling: DPI Support.

    I hope this will be useful. 

    Regards,
    Dimitar
    Progress Telerik
    Try our brand new, jQuery-free Angular components built from ground-up which deliver the business app essential building blocks - a grid component, data visualization (charts) and form elements.
  5. Axel
    Axel avatar
    6 posts
    Member since:
    Jul 2011

    Posted 11 Jun 2018 in reply to Dimitar Link to this post

    Hey,

    With version 2017.1.221.40 we dont have any issues, after upgrading they start to appear, only on Windows 7 PC´s.

  6. Dimitar
    Admin
    Dimitar avatar
    2820 posts

    Posted 11 Jun 2018 Link to this post

    Hello Axel,

    The tricky part is that you need to enable the DPI on an application level (add manifest) and then disable the automatic scaling with the property (in your main form):
    public partial class RadForm1 : Telerik.WinControls.UI.RadForm
    {
        public RadForm1()
        {
            RadControl.EnableDpiScaling = false;
            InitializeComponent();
        }
    }

    Could you please try this approach and let me know it works for you? Perhaps you could include some before/after screenshots as well.

    I am looking forward to your reply.

    Regards,
    Dimitar
    Progress Telerik
    Try our brand new, jQuery-free Angular components built from ground-up which deliver the business app essential building blocks - a grid component, data visualization (charts) and form elements.
  7. Axel
    Axel avatar
    6 posts
    Member since:
    Jul 2011

    Posted 13 Jun 2018 in reply to Dimitar Link to this post

    Hey,

    thank you, after implementing the suggested changes it is now working as expected, we tested it with the Version 2018.2.515.40.

    Attached some comparison screenshots (I did some anonymisations with the white boxes).

    All were taken on Windows 7 machines with 150% Text scaling

    2017.1.221.40 <- good behavior without any changes

    2017.3.1017 <- bad behavior without any changes

    2018.2.515.40 <- good behavior with your suggested changes

  8. Dimitar
    Admin
    Dimitar avatar
    2820 posts

    Posted 13 Jun 2018 Link to this post

    Hi Axel,

    I am glad that you are satisfied with the result. However, the application still looks scaled to me. If you want us to further investigate this consider creating a support ticket and attaching your project. 

    Do not hesitate to contact us if you have other questions.
     
    Regards,
    Dimitar
    Progress Telerik
    Try our brand new, jQuery-free Angular components built from ground-up which deliver the business app essential building blocks - a grid component, data visualization (charts) and form elements.
Back to Top