Error while filtering rows

[Deepak]

Get these errors when I try to filter the grid. The first set have the columns set to best fit. The second set when the columns are not set to best fit, but not resizable

Thanks
Deepak

 

Description:Object reference not set to an instance of an object..

DateTime:17/02/2011 03:49:57 PM.

Source: Telerik.WinControls.GridView.

Callstack:    at Telerik.WinControls.UI.BestFitHelper.get_BestFitQueue()
   at Telerik.WinControls.UI.BestFitHelper.ProcessRequests()
   at Telerik.WinControls.UI.GridTableElement.UpdateViewCore(Object sender, DataViewChangedEventArgs args)
   at Telerik.WinControls.UI.GridTableElement.UpdateView(Object sender, DataViewChangedEventArgs args)
   at Telerik.WinControls.UI.GridTableElement.ProcessTemplateEvent(GridViewEvent eventData)
   at Telerik.WinControls.UI.GridTableElement.Telerik.WinControls.UI.IGridViewEventListener.ProcessEvent(GridViewEvent eventData)
   at Telerik.WinControls.UI.GridViewEventProcessEntity.ProcessCollection(GridViewEvent gridEvent, PriorityWeakReferenceList list, GridEventProcessMode processMode)
   at Telerik.WinControls.UI.GridViewEventProcessEntity.Process(GridViewEvent gridEvent)
   at Telerik.WinControls.UI.GridViewEventProcessEntity.ProcessEvent(GridViewEvent gridEvent)
   at Telerik.WinControls.UI.GridViewSynchronizationService.NotifyListeners(GridViewEvent gridEvent)
   at Telerik.WinControls.UI.GridViewSynchronizationService.FlushEvents()
   at Telerik.WinControls.UI.GridViewSynchronizationService.EndDispatch(Boolean flushEvents)
   at Telerik.WinControls.UI.GridFilterCellElement.Editor_ValueChanged(Object sender, EventArgs e)
   at Telerik.WinControls.UI.BaseInputEditor.OnValueChanged()
   at Telerik.WinControls.UI.BaseGridEditor.OnValueChanged()
   at Telerik.WinControls.UI.RadTextBoxEditor.TextBoxItem_TextChanged(Object sender, EventArgs e)
   at Telerik.WinControls.RadItem.OnTextChanged(EventArgs e)
   at Telerik.WinControls.RadItem.OnPropertyChanged(RadPropertyChangedEventArgs e)
   at Telerik.WinControls.RadHostItem.OnPropertyChanged(RadPropertyChangedEventArgs e)
   at Telerik.WinControls.UI.RadTextBoxItem.OnPropertyChanged(RadPropertyChangedEventArgs e)
   at Telerik.WinControls.RadObject.RaisePropertyNotifications(RadPropertyValue propVal, Object oldValue, Object newValue, ValueSource oldSource)
   at Telerik.WinControls.RadObject.SetValueCore(RadPropertyValue propVal, Object propModifier, Object newValue, ValueSource source)
   at Telerik.WinControls.RadElement.SetValueCore(RadPropertyValue propVal, Object propModifier, Object newValue, ValueSource source)
   at Telerik.WinControls.RadObject.SetValue(RadProperty property, Object value)
   at Telerik.WinControls.UI.RadTextBoxItem.TextBoxControl_TextChanged(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnTextChanged(EventArgs e)
   at System.Windows.Forms.TextBoxBase.OnTextChanged(EventArgs e)
   at System.Windows.Forms.TextBoxBase.WmReflectCommand(Message& m)
   at System.Windows.Forms.TextBoxBase.WndProc(Message& m)
   at System.Windows.Forms.TextBox.WndProc(Message& m)
   at Telerik.WinControls.UI.HostedTextBoxBase.WndProc(Message& message)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.SendMessage(HandleRef hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at System.Windows.Forms.Control.SendMessage(Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.Control.ReflectMessageInternal(IntPtr hWnd, Message& m)
   at System.Windows.Forms.Control.WmCommand(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at Telerik.WinControls.RadControl.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
   at System.Windows.Forms.Control.DefWndProc(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.TextBoxBase.WndProc(Message& m)
   at System.Windows.Forms.TextBox.WndProc(Message& m)
   at Telerik.WinControls.UI.HostedTextBoxBase.WndProc(Message& message)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.Run(Form mainForm)

 

Description:Object reference not set to an instance of an object..

DateTime:17/02/2011 03:52:52 PM.

Source: Telerik.WinControls.GridView.

Callstack:    at Telerik.WinControls.UI.GridFilterCellElement.Editor_ValueChanged(Object sender, EventArgs e)
   at Telerik.WinControls.UI.BaseInputEditor.OnValueChanged()
   at Telerik.WinControls.UI.BaseGridEditor.OnValueChanged()
   at Telerik.WinControls.UI.GridSpinEditor.spinElement_ValueChanged(Object sender, EventArgs e)
   at Telerik.WinControls.UI.RadSpinElement.OnValueChanged(EventArgs e)
   at Telerik.WinControls.UI.GridSpinEditorElement.SetSpinValue(Decimal value, Boolean fromValue)
   at Telerik.WinControls.UI.RadSpinElement.EndTextEdit()
   at Telerik.WinControls.UI.GridSpinEditorElement.TextBoxItem_TextChanging(Object sender, TextChangingEventArgs e)
   at Telerik.WinControls.TextChangingEventHandler.Invoke(Object sender, TextChangingEventArgs e)
   at Telerik.WinControls.RadItem.OnTextChanging(TextChangingEventArgs e)
   at Telerik.WinControls.UI.RadTextBoxItem.OnTextChanging(TextChangingEventArgs e)
   at Telerik.WinControls.RadItem.OnPropertyChanging(RadPropertyChangingEventArgs args)
   at Telerik.WinControls.RadObject.RaisePropertyNotifications(RadPropertyValue propVal, Object oldValue, Object newValue, ValueSource oldSource)
   at Telerik.WinControls.RadObject.SetValueCore(RadPropertyValue propVal, Object propModifier, Object newValue, ValueSource source)
   at Telerik.WinControls.RadElement.SetValueCore(RadPropertyValue propVal, Object propModifier, Object newValue, ValueSource source)
   at Telerik.WinControls.RadObject.SetValue(RadProperty property, Object value)
   at Telerik.WinControls.UI.RadTextBoxItem.TextBoxControl_TextChanged(Object sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnTextChanged(EventArgs e)
   at System.Windows.Forms.TextBoxBase.OnTextChanged(EventArgs e)
   at System.Windows.Forms.TextBoxBase.WmReflectCommand(Message& m)
   at System.Windows.Forms.TextBoxBase.WndProc(Message& m)
   at System.Windows.Forms.TextBox.WndProc(Message& m)
   at Telerik.WinControls.UI.HostedTextBoxBase.WndProc(Message& message)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.SendMessage(HandleRef hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at System.Windows.Forms.Control.SendMessage(Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.Control.ReflectMessageInternal(IntPtr hWnd, Message& m)
   at System.Windows.Forms.Control.WmCommand(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at Telerik.WinControls.RadControl.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
   at System.Windows.Forms.Control.DefWndProc(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.TextBoxBase.WndProc(Message& m)
   at System.Windows.Forms.TextBox.WndProc(Message& m)
   at Telerik.WinControls.UI.HostedTextBoxBase.WndProc(Message& message)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.Run(Form mainForm)
   at MillwardBrown.Spark.Applications.Win32.SparkStudio.Form1.Main() in C:\Dev\Spark\Applications\Win32\SparkStudio\Client.Designer.vb:line 0.

[Richard Slade]

Hi Deepak,

Do you have the rows grouped by chance? If so, this is a known issue that is fixed in the upcoming release (Q1 2011). You can view the issue here in PITS
Hope that helps
Richard

[Deepak]

No I dont. However the column headers are grouped by columngroupsdefinition

[Richard Slade]

Hi,

I'm pretty sure this is related. We have had to currently remove some of the calls to BestFitColumns until the Q1 release. Please can you remove the BestFitColumns call and see if that sorts it for now.
thanks
richard

[Deepak]

you are right about the bestfit. However with the best fit out of the way, it gives me this error...

Description:Object reference not set to an instance of an object..

DateTime:17/02/2011 04:14:51 PM.

Source: Telerik.WinControls.GridView.

Callstack:    at Telerik.WinControls.UI.GridFilterCellElement.Editor_ValueChanged(Object sender, EventArgs e)
   at Telerik.WinControls.UI.BaseInputEditor.OnValueChanged()
   at Telerik.WinControls.UI.BaseGridEditor.OnValueChanged()
   at Telerik.WinControls.UI.RadTextBoxEditor.TextBoxItem_TextChanged(Object sender, EventArgs e)
   at Telerik.WinControls.RadItem.OnTextChanged(EventArgs e)
   at Telerik.WinControls.RadItem.OnPropertyChanged(RadPropertyChangedEventArgs e)
   at Telerik.WinControls.RadHostItem.OnPropertyChanged(RadPropertyChangedEventArgs e)
   at Telerik.WinControls.UI.RadTextBoxItem.OnPropertyChanged(RadPropertyChangedEventArgs e)
   at Telerik.WinControls.RadObject.RaisePropertyNotifications(RadPropertyValue propVal, Object oldValue, Object newValue, ValueSource oldSource)
   at Telerik.WinControls.RadObject.SetValueCore(RadPropertyValue propVal, Object propModifier, Object newValue, ValueSource source)
   at Telerik.WinControls.RadElement.SetValueCore(RadPropertyValue propVal, Object propModifier, Object newValue, ValueSource source)
   at Telerik.WinControls.RadObject.SetValue(RadProperty property, Object value)
   at Telerik.WinControls.UI.RadTextBoxItem.TextBoxControl_TextChanged(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnTextChanged(EventArgs e)
   at System.Windows.Forms.TextBoxBase.OnTextChanged(EventArgs e)
   at System.Windows.Forms.TextBoxBase.WmReflectCommand(Message& m)
   at System.Windows.Forms.TextBoxBase.WndProc(Message& m)
   at System.Windows.Forms.TextBox.WndProc(Message& m)
   at Telerik.WinControls.UI.HostedTextBoxBase.WndProc(Message& message)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.SendMessage(HandleRef hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at System.Windows.Forms.Control.SendMessage(Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.Control.ReflectMessageInternal(IntPtr hWnd, Message& m)
   at System.Windows.Forms.Control.WmCommand(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at Telerik.WinControls.RadControl.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
   at System.Windows.Forms.Control.DefWndProc(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.TextBoxBase.WndProc(Message& m)
   at System.Windows.Forms.TextBox.WndProc(Message& m)
   at Telerik.WinControls.UI.HostedTextBoxBase.WndProc(Message& message)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
   at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
   at System.Windows.Forms.Application.Run(Form mainForm)

[Richard Slade]

Hi Deepak,

can you give me some more information please about what you're filtering.
I.e.
* Column type
* When it happens - e.g. when typing
* Any null values in data.
* Any other relevant info

thanks
Richard

[Deepak]

Column type is string. The same happens for double as well. However a few columns have a custom type which render as bitmaps which when filtered works fine.
The filter changed event fired rebuilding the viewdefinition.I have taken that out and it works allright without the viewdefinition needing to be set. However if the filters are set for the custom data types (Null, Not Null) it does not render properly without the view definition

Thanks
Deepak

[Richard Slade]

Hi Deepak,
There is this issue and also this one but what you have described sounds like it may be something different. I haven't seen this behaviour before. Are you able to put together a small sample that replicates this? If so, I'll be happy to take a look at it for you
Thanks
Richard

[Deepak]

Hi Richard,
 Sorry for the late reply. I have fixed it now... How I actually fixed it, I am not sure. It is working just the way I want (for now :-))

When I know what I did to fix it, I will post it on to this thread


Thanks
Deepak

[Richard Slade]

Hi Deepak,

It's often the way, but I'm glad you have everything soted out.
All the best
Richard

[Jack]

Hi Deepak,

Could you please send us your application and describe how to reproduce the issue? We want to investigate it in detail and ensure that the issue will be addressed in our upcoming release. Thank you for your cooperation.

Please note that you have to open a new support ticket to be able to attach your files.

I am looking forward to your reply.
 
Regards,
Jack
the Telerik team

[Kevin Weir]

We are using Q1 2011 release and get a similar error:

In our case we are NOT explicitly calling BestFit.   The code in question is constantly being executed but I only recall getting the error a few times.

We are binding to Windows.Forms.BindingSource using System.Collections.Generic.List

Any ideas what this could be?

Sample Error:
Type : System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Message : Object reference not set to an instance of an object.

Source : Telerik.WinControls.GridView

Help link :

Data : System.Collections.ListDictionaryInternal

TargetSite : Telerik.WinControls.UI.BestFitQueue get_BestFitQueue()

Stack Trace :    at Telerik.WinControls.UI.BestFitHelper.get_BestFitQueue()

   at Telerik.WinControls.UI.BestFitHelper.ProcessRequests()

   at Telerik.WinControls.UI.GridTableElement.UpdateAll()

   at Telerik.WinControls.UI.GridTableElement.UpdateViewCore(Object sender, DataViewChangedEventArgs args)

   at Telerik.WinControls.UI.GridTableElement.UpdateView(Object sender, DataViewChangedEventArgs args)

   at Telerik.WinControls.UI.GridTableElement.ProcessTemplateEvent(GridViewEvent eventData)

   at Telerik.WinControls.UI.GridTableElement.Telerik.WinControls.UI.IGridViewEventListener.ProcessEvent(GridViewEvent eventData)

   at Telerik.WinControls.UI.GridViewEventProcessEntity.ProcessCollection(GridViewEvent gridEvent, PriorityWeakReferenceList list, GridEventProcessMode processMode)

   at Telerik.WinControls.UI.GridViewEventProcessEntity.ProcessEvent(GridViewEvent gridEvent)

   at Telerik.WinControls.UI.GridViewSynchronizationService.NotifyListeners(GridViewEvent gridEvent)

   at Telerik.WinControls.UI.GridViewSynchronizationService.FlushEvents()

   at Telerik.WinControls.UI.GridViewSynchronizationService.DispatchEvent(GridViewEvent gridEvent)

   at Telerik.WinControls.UI.GridViewSynchronizationService.DispatchEvent(GridViewTemplate template, GridViewEvent eventData, Boolean postUI)

   at Telerik.WinControls.UI.GridViewTemplate.DispatchEvent(GridViewEvent gridEvent, Boolean postUI)

   at Telerik.WinControls.UI.GridViewTemplate.DispatchDataViewChangedEvent(Object sender, DataViewChangedEventArgs args)

   at Telerik.WinControls.UI.GridViewTemplate.OnViewChanged(Object sender, DataViewChangedEventArgs e)

   at Telerik.WinControls.UI.GridViewTemplate.CollectionView_CollectionChanged(Object sender, NotifyCollectionChangedEventArgs e)

   at Telerik.WinControls.Data.RadCollectionView`1.OnCollectionChanged(NotifyCollectionChangedEventArgs args)

   at Telerik.WinControls.Data.RadCollectionView`1.ProcessCollectionChanged(NotifyCollectionChangedEventArgs args)

   at Telerik.WinControls.Data.RadCollectionView`1.source_CollectionChanged(Object sender, NotifyCollectionChangedEventArgs e)

   at Telerik.WinControls.Data.NotifyCollectionChangedEventHandler.Invoke(Object sender, NotifyCollectionChangedEventArgs e)

   at Telerik.WinControls.Data.RadListSource`1.OnCollectionChanged(NotifyCollectionChangedEventArgs e)

   at Telerik.WinControls.Data.RadListSource`1.EndUpdate(Boolean notifyUpdates)

   at Telerik.WinControls.Data.RadListSource`1.InitializeBoundRows()

   at Telerik.WinControls.Data.RadListSource`1.currencyManager_ListChanged(Object sender, ListChangedEventArgs e)

   at System.ComponentModel.ListChangedEventHandler.Invoke(Object sender, ListChangedEventArgs e)

   at System.Windows.Forms.CurrencyManager.OnListChanged(ListChangedEventArgs e)

   at System.Windows.Forms.CurrencyManager.List_ListChanged(Object sender, ListChangedEventArgs e)

   at System.Windows.Forms.BindingSource.OnListChanged(ListChangedEventArgs e)

   at System.Windows.Forms.BindingSource.ResetBindings(Boolean metadataChanged)

   at System.Windows.Forms.BindingSource.SetList(IList list, Boolean metaDataChanged, Boolean applySortAndFilter)

   at System.Windows.Forms.BindingSource.ResetList()

   at System.Windows.Forms.BindingSource.set_DataSource(Object value)

   at DirectWest.OnlineProducts.Forms.frmCustomerDetails.BindItemData(Boolean isRefresh)

   at DirectWest.OnlineProducts.Forms.frmCustomerDetails.RefreshItemList()

   at DirectWest.OnlineProducts.Forms.frmCustomerDetails.btnEditBundle_Click(Object sender, EventArgs e)

[Jack]

Hi Kevin Weir,

Thank you for contacting us.

We addressed a similar issue in our latest release - Q1 2011 SP1. That is why I recommend that you try this version. If the issue still occurs, please send us your application. This will help us locate the issue. Thank you in advance.

I am looking forward to your project.
 
Best wishes,
Jack
the Telerik team

[Kevin Weir]

Hi Jack

I mentioned in my post we are using Q1 2011.

[Jack]

Hello Kevin Weir,

Thank you for this clarification.
 
Our latest official build is Q1 2011 SP1 with version number 2011.1.11.419. Could you please confirm that this is the version where the issue occurs? If yes, maybe there is case where the issues still appears and we want  to address it. So, please send us your application. We will investigate the issue in detail and we will try to find a proper solution.

Please note that you have to open a new support ticket. This will allow you to attach your files.

I am looking forward to your reply.
 
Kind regards,
Jack
the Telerik team