1 Answer, 1 is accepted
Hello Andrea,
I am sorry to hear about the issues you faced installing our products.
The Progress Control Panel communicates with various Telerik services to log in, initiate and complete product installations. Here is the list that contains some of the basic requests that need access:
- www.telerik.com
- identity.telerik.com
- dl.telerik.com
- dle.telerik.com
- telerik.s3.amazonaws.com
- downloads.cdn.telerik.com
As in your case, when the firewall or similar software restricts access to these services, our application will not work as expected and log in and downloads may fail. Additionally, admin permissions are not required for running the Progress Control Panel, but may be necessary for performing product installations, as some modifications are made to system folders. Therefore, please ensure your account has the proper access. However, we need to investigate this issue further. Please send us the Windows Event Viewer logs associated with the Progress Control Panel application crashes. Here are the steps that will help you achieve it:
1. Open Event Viewer (press Win + R, type eventvwr.msc, and hit Enter).
2. Navigate to Windows Logs > Application.
3. Look for Error level events related to ProgressControlPanel around the time of the crash.
4. Select the relevant events, right-click, and choose Save Selected Events... to save them as .evtx files.
Workaround
The alternative to using the Progress Control Panel is downloading and installing the products through Your Downloads page. There you get the individual offline installers, which do not need service communication.
Please try that and let us know the outcome.
Regards,
Maria
Progress Telerik
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