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Control panel update required connection problem

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KTK
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KTK asked on 08 Jun 2015, 08:06 AM

Hello,

I just tried to run Telerik Control Panel and familiar question about control panel update popped up. I just clicked "Ok" and after a while a connection problem message is shown. I don't use any proxy and I have no idea where the problem should be. 

Is there someone who helps me?‚Äč

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KTK
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answered on 10 Jun 2015, 08:07 AM

Problem solved by support... If you have the same problem just:

 

I would suggest you to manually delete all keys from HKEY_CURRENT_USER\Software\Telerik registry.
To do so, follow these steps:
1. Open regedit.exe
2. Navigate to HKEY_CURRENT_USER\Software\Telerik
3. Delete the following keys (AccessToken, AccountMail, AccountToken and RefreshToken)

After that, run Telerik ControlPanel again and try to update it again.

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Markus Ursprung
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answered on 05 Aug 2015, 09:56 AM

Very good - that works perfect! (in my case, too!)

regards Markus

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