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Control Panel doesn't install

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Rob Ainscough
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Rob Ainscough asked on 10 Feb 2017, 04:34 PM

When I execute TelerikControlPanelSetup_2016_4_1317_1.exe the installer dialog flash on then shutdowns immediately.

The Event Log shows the following errors:

Application: TelerikControlPanel.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at System.Diagnostics.FileVersionInfo.GetVersionInfo(System.String)
   at Telerik.CommonInstaller.ControlPanel.Program.GetInstalledApplicationVersion(System.String)
   at Telerik.CommonInstaller.ControlPanel.Program.TryLaunchInstalledApplication()
   at Telerik.CommonInstaller.ControlPanel.Program.Main()

and

Faulting application name: TelerikControlPanel.exe, version: 2016.4.1317.1, time stamp: 0x587e5d0c
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23572, time stamp: 0x57fd0379
Exception code: 0xe0434352
Fault offset: 0x0000c54f
Faulting process id: 0x2f44
Faulting application start time: 0x01d283b9d8fef5a9
Faulting application path: C:\Users\Rob\AppData\Local\Temp\7zS869BA0D4\TelerikControlPanel.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 16b319dc-efad-11e6-ae2f-c86000138c55

with Information warning:

Fault bucket 493246285, type 30
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: TelerikControlPanel.exe
P2: 2016.4.1317.1
P3: 587e5d0c
P4: System
P5: 4.6.1590.0
P6: 5787eed5
P7: 2e04
P8: 21
P9: System.IO.FileNotFoundException
P10: 

Any suggestions?  Firewall is disabled, AntiVirus disabled, Run As Admin tried.

Cheers, Rob.

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Nikola
Telerik team
answered on 14 Feb 2017, 07:11 AM
Hello Rob,

Thank you for contacting us.

The provided information suggests that there is a missing file and because of this the check for newer version of the Telerik Control Panel fails. The problem could be corrupted download as the steps you took to troubleshoot the issue eliminate the other most common causes. 

To try and resolve the problem I would suggest that you download the Telerik Control Panel again and if it doesn't help, you could refer to the attachment where you could find the latest version of its stand-alone (.msi) installer.

If this does not work out for you or you have any other questions, please get back to us.

Regards,
Nikola
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Rob Ainscough
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Nikola
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